Echelon FitnessWe are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Fitness & Weight Lifting · Nashville, Tennessee
Excellent
Fitness & Weight Lifting · Knoxville, Tennessee
New
Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Showing 52 reviews with 5 stars · Clear filters
MikeM
I needed a new on/off switch for my treadmill. I found one through Echelon. It shipped quickly and was reasonably priced.
Response from Echelon FitnessOct 21, 2026
Thank you for your review! We're delighted to hear that you were able to find the replacement switch you needed for your treadmill and that it arrived quickly at a reasonable price. We really appreciate your feedback and hope you're back to enjoying your workouts!
Vicky M.
The rep was patient, knowledgeable and informative. This is soooo important. Her help led me to get the monthly service.
Response from Echelon FitnessOct 13, 2026
Thank you for your review! We're delighted to hear that our Customer Support representative was patient, knowledgeable and able to provide the information you needed. It's fantastic to know that her assistance gave you the confidence to sign up for a membership. We really appreciate your feedback and hope you enjoy your Echelon experience!
Expert F.
Great product and value. Excellent customer service. Quick delivery.
Response from Echelon FitnessOct 13, 2026
Thank you for your feedback! We're delighted to hear that you're happy with the quality and value of your Echelon product, and that both our Customer Support team and delivery service met your expectations. We really appreciate your feedback and thank you for choosing Echelon!
Lu
I really like the fact that Echelon includes ALL tools needed to replace the broken parts for free with the purchase of replacement parts. The customer service was great, too.
Response from Echelon FitnessOct 12, 2026
Thank you for your lovely review! We're delighted to hear that you appreciated having all the necessary tools included with your replacement parts and that our Customer Support team provided such a positive experience. We really appreciate your feedback and thank you for choosing Echelon!
Chris C.
very polite and answered my questions
Response from Echelon FitnessOct 12, 2026
Thank you for your kind review! We're delighted to hear that our Customer Support team was polite, helpful and able to answer your questions. We really appreciate you taking the time to share your positive experience!
Mary
delivery was perfect...on time with advanced notice. Salesperson was great.
Response from Echelon FitnessOct 12, 2026
Thank you for your wonderful review! We're delighted to hear that your delivery arrived on time, with plenty of advance notice, and that you had such a positive experience with our Sales team. We really appreciate your feedback and thank you for choosing Echelon!
Juan J.
Great experience.
Response from Echelon FitnessOct 12, 2026
Thank you for your great review! We're delighted to hear that you had such a positive experience with Echelon. We really appreciate you taking the time to share your feedback!
Ellen M.
Very easy process to purchase using my FSA card. The step climber is a wonderful machine, doesn’t use a lot of space and perfect for building back one’s bone density.
Response from Echelon FitnessSep 22, 2026
Thank you for your fantastic review! We're delighted to hear that purchasing with your FSA card was such an easy process and that you're enjoying your Stepper. It's great to hear that the compact design works so well for you and that it's supporting your fitness goals. We hope you continue to enjoy your workouts!