Echelon FitnessReviews of echelonfit.com

Great bike - its really quiet. For those of you not wanting to buy an insanely priced Peoloton, but want to use a bike for indoor training, I highly recommend Echelon. The software is decent, not as good as Peloton and over-priced for access to class at £40/month, should be priced closer to £10/month. But if like me you dont need the classes and just want the bike to train, it does the trick. The company customer service needs improvement, it took me about a month, about 5 phone calls and about 7 emails to get my refund when they overcharged me £40 by mistake.

DO NOT BUY FROM ECHELON Very similar experience to CW below. - bike arrived damaged and dirty on handlebars - bike took 3 hours to assemble and once built, bike cannot power on at all so is completely unusable - 8 days since delivery Echelon are not providing any response to requests for refund, repeatedly saying it will take 24-48 hours - I also paid for 2 year subscription which is completely unusable without the bike

I'm giving them 5 stars due to an excellent customer service experience I had with Michael at CS/Tech support. Tension stopped working after 6 months. With Covid, no on-site repairs are being done. After trying to troubleshoot, I was given the choice of trying a repair part or getting a new EX3 bike. I opted for the new bike. Came in about a week and they supplied me with return shipping through FedEx. He couldn't be nicer or more helpful.

The company lacks organization and is unwilling to assist with resolving product issues. I received the echelon mirror 40’ in October. The package did not contain brackets required to mount. After 37 days and 12 calls, several of which they could not locate my information, I finally received the mount. The echelon is mounted, I scanned the QR code and paid for the service. When I tried to use the product, it cannot locate the mirror. I called customer service who informed the only way to resolve this is buying a flash drive to do a factory reset. There is no other way. So, instead of going to Walmart I will go to ups and send this product back for a refund.

Purchased a rower and white EX3 bike for my wife on May 06. On the website is stated that the bike would be shipped out the week of May 22 and rower on June 02. I chose the white bike because it showed it was the quickest to be shipped out. We received the rower on June 12 a few after but with everything going on in the world that’s fine. I kept calling and asking about the bike and kept being told that the bike was going to be shipped out the following week due to Covid 19. After not getting the bike still I called and asked to speak to a supervisor but was told that my order was referred to Corporste and that someone would reach out to me within 24 to 48 hours. Nobody ever called me back. I called again the following week and spoke with a customer service rep who stated that her boss was in a meeting but would call me back by the end of the day. Asked for her extension or email and was told that would not furnish me that information asked for extension to Corporste or and email to someone in Corporste and also stated that will not furnish me that the information. Finally after a few weeks I disputed the charge of the bike in my credit card company thinking they would have better luck helping me get my bike. I called and they said I cancelled my order to which I replied that was not true but that I was disputing the bike charge because I still had not received and it was the last week of July and was unacceptable. The male stated that he would help me and give me the end of the day and would find out where the bike is and make sure it was delivered the following week. For all my headaches they would give me 90 days free FitPass. Well low and behold never got the bike the following week so emailed them back saying to keep the bike and your terrible customer service experience. Nothing but lies and horrible customer service experience. I’ve never had such a bad experience ordering an item ever. Wish they had better communication with there customers.