Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're delighted to hear that your replacement screen arrived as expected, is working correctly, and that our team kept you informed throughout the process. We're sorry, however, that you've experienced difficulties with the subsequent software and firmware updates. We understand how frustrating it can be when updates don't install smoothly or require multiple attempts. If you're still experiencing these issues, we'd encourage you to contact our Customer Support team so they can investigate and help ensure your equipment is running the latest available software. We appreciate your feedback and hope you continue to enjoy your workouts!

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to share your feedback. We're sorry that you had to wait longer than expected for the part you needed, but we're delighted to hear that our Customer Support team provided friendly assistance throughout and, most importantly, that your bike is now back up and running! Thank you for your patience while we worked to get the part to you, and we hope you enjoy many more great rides with your Echelon bike.

Response from Echelon FitnessJul 31, 2026

Thank you for taking the time to share your feedback. We're pleased to hear that you were able to restart your Echelon membership with relative ease. We also appreciate your comments about the restart process and the lack of confirmation communication. Feedback like yours helps us identify where we can improve the member experience, particularly for those returning to Echelon or joining us for the first time. Thank you again for your feedback, and we're delighted to welcome you back to the Echelon community!

Response from Echelon FitnessJul 23, 2026

Thank you for your wonderful review. We're delighted to hear that you received the help you needed and that our team supported you with patience and kindness. Providing a positive experience for our customers is always our goal, so your feedback means a great deal to us. Thank you for choosing Echelon, and we hope you continue to enjoy your fitness journey with us!