Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness Reviews | Read Customer Reviews of echelonfit.com

Echelon Fitness reviews

325 approved reviews, newest moderated first

Yves F.
May 21, 2026
Right now the cycle will not recognize…
Right now the cycle will not recognize my password,which has not changed.all small caps ( Ikey)
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Jade
May 20, 2026
Simple and easy ordering process
Simple and easy ordering process. Delivery time was good except that I had to sign for the package. Wasn’t home so waited another day and had to stay home. That part didn’t make sense to me because it’s just a $20+ product, the oversized seat…which made a huge difference on my butt!
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E A.
May 20, 2026
Asked about app version used instead of been provided with the proper one.
Very poor support. With no proactive response. I was asked about questions about the app I was using and never got the information about the one I should be using instead. I’m still not using my equipment as I don’t have time to chat back and forth with someone that keeps telling me to do things one at the time and no proactive advice. Exp: make sure you are using this app version And that you do this and that. Meanwhile I am paying my monthly membership….
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Terrence G.
May 19, 2026
For 11.99 you basically get nothing
For 11.99 you basically get nothing, I have the rower but for $40.00 you get access to all the equipment I don’t own and doesn’t make sense. So for $11.99 I should have access to one and I’ll be fine with it. I don’t plan on buying the bike, treadmill or anything..So I will cancel the subscription next month!!
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Toni J.
May 19, 2026
Unresolved issue
I contacted customer service over a month ago and still have not received the replacement tablet/screen for my bike. I am paying for a service that I have been unable to use due to this unresolved issue. At this point, I feel compelled to cancel my subscription if this matter is not addressed promptly.
Response from Echelon FitnessMay 20, 2026
Hi Toni, Thank you for your review, and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to be unable to use your equipment while waiting for a replacement. Our team has now been in contact to provide an update regarding your replacement screen, and we appreciate your patience while we work to resolve this for you. If you have any further questions or concerns in the meantime, please don’t hesitate to reply directly to our support team so we can continue assisting you. Kind regards, Echelon Fit
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Michelle J.
May 19, 2026
NNO ONE REACHED OUT TO ME!!!!!!
NNO ONE REACHED OUT TO ME!!!!!!
Response from Echelon FitnessMay 19, 2026
Hi Michelle, We're so sorry to hear this! So that we can help you, please reach out to us directly and we will be happy to help! You can reach our customer service team here: https://support.echelonfit.com/new Kind regards, Echelon Fit
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Monica P.
May 19, 2026
The videos are so limited and there is…
The videos are so limited and there is no music in them
Response from Echelon FitnessMay 19, 2026
Hi Monica, I’m sorry to hear you’ve had trouble accessing the content. It looks like the membership still needs to be activated before the content becomes available. Once activated, you’ll have access to all available classes and content, including videos with music where applicable. An activation email would have been sent when the membership was set up, but we'd be happy to resend this for you so you can complete the activation process. Please let us know if you’d like us to resend the activation email, and we’ll get that sorted for you straight away. You can reach us here: https://support.echelonfit.com/new Kind regards, Echelon Fit
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William B.
May 19, 2026
You done a good job
You done a good job
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