Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessJul 3, 2026

Thank you for your review, and congratulations on reaching 1,000 workouts; what an incredible achievement! We're delighted to hear the process of claiming your 1,000 Workout Cube was quick and straightforward, and that our team was able to help get it shipped to you promptly. Thank you for being part of the Echelon community. We hope you enjoy your well-earned milestone reward, and here's to your next 1,000 workouts!

Response from Echelon FitnessJul 3, 2026

Thank you for your wonderful review! We're delighted to hear you're happy with both our customer service and your Echelon product. We really appreciate your support and hope you continue to enjoy your Echelon experience!

Response from Echelon FitnessJul 3, 2026

Hi David, Thank you for taking the time to share your feedback. We're sorry to hear the rowing workout selection hasn't met your expectations. We appreciate you letting us know what you'd like to see more of, as feedback like yours helps inform future content and platform improvements. If you'd like to share any additional suggestions or tell us more about the type of rowing workouts you're looking for, we'd be pleased to hear from you. Please don't hesitate to contact our Customer Support team through our support portal here: https://support.echelonfit.com/new Thank you again for your feedback

Response from Echelon FitnessJul 3, 2026

Thank you so much for your wonderful review! We're delighted to hear that Rebecca was able to get everything sorted for you and provide the support you needed. We'll be sure to share your kind words with Rebecca—she'll be thrilled to know she made such a positive impression. Thank you for your continued support, and if you ever need us again, we'll always be happy to help.

Response from Echelon FitnessJul 3, 2026

Hi Carol, Thank you for taking the time to share your feedback. We're sorry to hear your initial experience was disappointing. We're pleased that we were able to resolve the issue with your account, and we hope you're now able to access the classes, scenic rides and other membership features as expected. If you have any further questions or need any additional assistance, please don't hesitate to contact our Customer Support team. We're always happy to help and hope you enjoy your Echelon experience going forward.

Response from Echelon FitnessJul 3, 2026

Hi Lynette, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to receive your delivery in an unacceptable condition. This is not the standard of service we aim to provide, and we sincerely apologize for the disappointment and inconvenience caused. Our Customer Support team is working directly with you to resolve this matter, and we appreciate your patience while we do so. Thank you again for bringing this to our attention.

Response from Echelon FitnessJul 3, 2026

Thank you for your fantastic review! We're so pleased to hear you're enjoying the variety of live classes and getting great workouts from the comfort of home. It's wonderful to hear that Jama, Michael, Nicole, Eden, Alex and Joey have helped make your fitness journey so enjoyable. We'll be sure to share your kind words with them; they'll be pleased to know they've made such a positive impact. Thank you for being part of the Echelon community, and we look forward to helping you smash many more workouts!

Response from Echelon FitnessJul 3, 2026

Hi Christine, Thank you for your kind review! We appreciate your patience while your treadmill was on back order, and we're pleased we were able to help make the wait a little easier. Thank you for choosing Echelon and for giving us the opportunity to put things right. We hope you're now enjoying your treadmill and wish you every success on your fitness journey!