Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that you experienced difficulties obtaining assistance with your Echelon Reflect. Having reviewed your support history, we can confirm that our Customer Support team responded to your inquiry on several occasions. Unfortunately, we didn't receive any further replies, and the ticket was subsequently closed automatically. We're sorry if our responses didn't reach you or weren't visible in your inbox. If you still require assistance with your Reflect, please don't hesitate to contact our team, who will be happy to help. We appreciate you taking the time to share your experience.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that our current music selection and changes to our instructor lineup have affected your enjoyment of your workouts. We understand how important both music and instructors are to the overall workout experience, particularly when you've developed a connection with certain instructors and their classes. We appreciate your feedback and will share your comments with our content and programming teams for consideration as we continue to develop our class offering.

Response from Echelon FitnessSep 17, 2026

Thank you for your feedback. We're sorry to hear you're having difficulty getting the cleats to lock into the pedals. We haven't been able to identify any previous contact with our Customer Support team regarding this issue. Please reach out to our team so we can help troubleshoot the cleats and pedal setup with you and determine what may be preventing them from locking in correctly. We hope we can get you clipped in and enjoying your workouts soon!

Response from Echelon FitnessAug 19, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the membership requirements weren't as clear as you expected. Some of the features and content available within the Echelon app do require an active membership, and we appreciate how important it is for this to be clear when purchasing your equipment. If you'd like any help understanding the membership options available and what's included, our Customer Support team will be happy to assist.

Response from Echelon FitnessJul 22, 2026

Thank you for taking the time to leave a review. We're sorry to hear that you were unable to find the support you were looking for. We do offer a Live Chat service via our website, where our Customer Support team is available to assist with product, membership and technical inquiries. If there's anything we can help you with, please don't hesitate to get in touch via Live Chat or raise a support ticket. We'd be happy to assist.

Response from Echelon FitnessJul 3, 2026

Hi Brad, Thank you for taking the time to share your feedback and, more importantly, for being an Echelon member. Reaching over 1,000 rides is an incredible achievement, and we truly appreciate your continued support. We're sorry to hear that the music experience has impacted your enjoyment of the platform. We understand how important the right soundtrack can be in motivating and enhancing a workout, and we appreciate you sharing your perspective. Your feedback has been noted and will be shared with the relevant teams for consideration. We genuinely value hearing from our members, as feedback like yours helps us better understand what's most important to our community. Thank you again for your honesty and for taking the time to let us know how you feel.