CubeSmart Self StorageReviews of cubesmart.com

CubeSmart in Winder, GA on Loganville Hwy is the best, I've never had a problem nor issue at all. Ms. Anna is polite, respectful, and efficient in what she do. She keeps the property clean and spotless. She's amazing and I highly recommend that location plus it is in a convenient location.

For the second time my storage unit 2421 was full of gallons of water, filled with black mold, building waste/debri on 26 MAR 2021. Yet, the problem was reported a year ago. I had movers with me that charged by the hour. I lost clothing for my kids and me, military career heirlooms, and photos. My UGG boots are destroyed as the liners were soaked the enter day. I had 2 units ($564 a month) for over 3 years. Yet, my health and belongings were completely impacted. In addition I had to pay the movers more due to the time spent and their exposure. Heartless.

One star is too generous! Cubesmart location in Gaithersburg is a dump. You’ll find your treasured belongings to be a vermin playground covered in mold and mice droppings and corporate won’t even acknowledge they have a problem!!

1. PAY ATTENTION. THEY QUIETLY AND CONSTANTLY RAISE THE RENT. They do NOT let you know that, just charge a higher amount. Online account does not state the rent increased, so BEWARE of putting down an automatic payment. If they see an opportunity to grab more of your money, they absolutely will. They are not your friends, keep that in mind at all times. 2. You must check the footage of the actual space. What they advertise and charge for is NOT what is actually provided to you. We've rented multiple units over the years and its the same story, constantly shaving off feet here and there.

The best experience ever! Beverly and Elizabeth went the extra mile for me finding a spot for my travel trailer and called me immediately when the spot was available. All storage facilities near me were full and Cube Smart is just down the street from me. I couldn't express my gratitude as much for their due diligence on helping me. It was the best customer service I have ever had!

I gave this place one star.... it should have zero. My identity was recently stolen and cube smart ALLOWED an individual to use my information. Let me explain: I received an invoice from cube smart in the mail... and I have never owned/rented a storage unit. It stated that I owed X amount and needed to pay or they’d be auctioning off my items. I was confused... so I called the storage unit and spoke with a manager. I explained this couldn’t have been me, I’ve never owned a storage unit. After further speaking with her, and trying to prove who I AM.... we found out that the woman using my information had opened a storage unit ONLINE using my information and was later moved in AFTER HOURS and NEVER REQUIRED TO SHOW PROOF OF IDENTIFICATION!! How do you allow someone to rent a storage unit without ever showing proof of who you are?! This makes no sense to me! Had their been more safety features for the customers that pay rent... my information would not have been able to be used. I believe cubesmart should implement MANDATORY proof of identification... and any other storage unit for that matter.

The Lady there was very helpful and walk me through everything, this is my 1st storage experience and it was good.

I have been a customer of the Cubesmart on Highway 6 in Sugarland, Texas for many years. The staff is friendly and professional and the property is very well maintained!! Highly recommend this establishment... D Beck🌷🌷🌷