CubeSmart Self StorageReviews of cubesmart.com

very clean--like the covered entry/loading dock. You need better maintenance on your elevators. Several times one or both elevators have been out at the same time, and I've had to come back in days.-which was surprising because the unit are fairly new. Perhaps you could offer long term rental discounts(or slow down the rental increases on these units).Staff is very friendly

I used CubeSmart in March, 2026 - the location at 160 Dupont Street in Buffalo, New York. There, I met the manager, a lady named Tina. Her associate, Alan, was helpful. They treated me well; they behaved professionally. But the reason I do not give 5 stars is because this location seemed to be in an economically strained area, a “bad neighborhood.” Tina and Alan seemed to be unaware that not all storage places are in economically strained areas. What I mean specifically is that they had all office doors, inside and out, locked at all times, For me, it was weird to encounter locked doors to an office that is supposedly open for business, the staff right there visible in the office. I had no conversation with them about this oddity, as I did not want to embarrass them, but it seemed obvious that the doors were always locked because the neighborhood was dangerous. They might have apologized for the locked doors and explained, but they did not. Still, I give them a positive review because they treated me well. The place was neat and clean and organized. And I respect their efforts at maintaining professionalism while working in an economically strained area!

Very easy access clean and manage is great I could only give them a 4 star review because they are always trying to go up on my rent twice a year eventually it won't be worth it.

Very accessible location, very close to my office, so it's a very comfortable arrangement for me. Sometimes the customer service could be better, but usually, it is great. Who knows, maybe someone had a bad day. Prices are very fair too.

Zachary location is good, though I had too many things to fit in the promotion lock up. Bit confused about long term prices, hope can sort out soon. Staff is friendly over the phone and face to face.

Regarding the 2964 Brooklyn location: Shanee, was extremely helpful, friendly and kind. She helped me down size my storage unit quickly. The entire staff works hard to provide quality assistance. I would recommend this place. Just make sure to pay on time to avoid a fee. God bless!

Great experience and service from Alyssa on renting my first storage unit.

i have been with cubesmart storage for quite awhile now maybe 2yrs + and i would like to thank Charlynne and Jesse who have always been great with their significant customer service in the Lawrence Ma location. They are always there to help out customers needs and I my personal experience see they go beyond to meet customer satisfaction.Thanks Charlynne , Jesse , and oher CubeSmart employees who go the extra mile to meet us customers needs and questions