CubeSmart Self StorageReviews of cubesmart.com

Suzy Smith is a star player on your team. Helpful, fun, great people skills. Thanks

Customer service is outstanding. Changing units from larger to smaller storage unit was smooth and did not have any major issues. I would use this company again in the future.y

payment renewal options and updates are not user/customer friendly the branch location phone is often not working properly the phone rings and rings - no one picks up - no voicemail as a result, you spend your time going into the branch to resolve issues that should easily be taken care of over the phone - even then, they don't get resolved

I thought I had autopay set up for my monthly payment, but no payment was taken out when payment was due. So, I went to the Web site and manually paid for the one monthly payment due. Exactly what was happening while I was making this payment was unclear, then I get confirmation from Cubesmart that I made two payments for the same bill!?!?! Why did autopay not work? There's no telling, so I have disabled it. Why did Cubesmart then charge me twice for the same payment due? I don't know, but after 30 years of Web sites being developed this one should know how to process a single payment and not subsequently accept payment for an amount that is no longer due. If you care about customer service, Cubesmart, you'll fix your online payment mechanism and test it with some real users before you force your good customers to use it.

They are overpriced and you will save money keeping your stuff at a relative. They added a lien to my stuff after I explained to them I lost my job! Way to kick me when I m down.