Chewy.comReviews of chewy.com

Having to call and cancel my authorship for Penny our dog was hard and I was annoyed I had to speak the words & could not just do that online...when I was connected to Patricia her understanding and concern was a kindness I really needed. Having already donated that day my last order to Buddy Dog I didn't realize she was telling me they were going to refund that order to my account and that's what they wanted me to do...I was trying to tell her I couldn't return the products...when I realized what she was saying I was just so blown away. Then 2 days later I received a sweet bouquet of flowers with a kind note and it really helped to put some love in that empty space I struggle with having my friend gone. It's a difficult loss you can only understand when love a dog (or any buddy) who's always been there for you. What a beautiful kindness they shared.

Fire people for being autistic

Chewy gave me the run around and cancel an order of twenty files of fly spray. They will not honor the price that it was on sale for. They believe I was going to resale.

Chewy & Family , I sadly lost my Milo Kitty last Thursday due to heart failure. I reached out to you all to cancel my autoship your customer service Reps were helpful with this. Also their compassion ❤️ But then a few days later I recieved a suprise beautiful bouquet 💐 and heartfelt note for my Milo kitty's passing!! I wanted to say, I am so touched that you care about your chewy clients/pets . It made my heart smile, cry & smile again!! Thank you so much from our family to yours ❣️ ALWAYS HELPFUL WITH EASE OF ORDERS, MEDS CAME QUICKLY ALWAYS, GREAT STAFF AND COMPANY!!

The prices are good but delivery is below sub par. I'm still waiting for 2 packages...I am in Tx...the first package originated from Florida then it went to PA. Now it's in Arizona. The second package originated in Florida and is STILL in PA. No wonder shipping prices are out of hand, packages travel all over the country and I hope mine arrive soon. This is the first time I have ordered from Chewy and probably the last.

Great customer service --- answered the phone quickly and English was obviously the first language of the woman that assisted me. I gave them a wrong address for delivery. They are sending me a new order and told me that if I contacted the folks at the delivery address where I used to live, to tell them to donate it to an animal rescue place. And as I said above, they are sending me my order to the now corrected address at NO CHARGE! I'm a client for life now.

My mother Claudia called and talked with an agent to order food for her puppy. While on the phone she told the agent that she had not been feeling well during the course of their conversation. The agent whom I have no idea who they are was a lady. She told my mom she was sorry to hear that and then ordered the food. Fast forward a week and my mom received a beautiful hand written card saying she and the company wished her well to for a life of good health and rest. It was signed " Your Chewy family". also enclosed was a coffee cup and tea bags. I am blown away at the kindness of the agent and company to note this and then send the note. What a great employee and company. You have us for LIFE ! Thank you chewy family. Tim - Son

The products are mostly overpriced, and low quality. I've heard that the guy who founded the company is now a billionaire. Well, no wonder how