Chewy.comReviews of chewy.com

I've heard Chewy is good about handling your pet's passing, so when my dog passed, I asked about returning unopened prescription dog food. To my SHOCK, they gave us a $245 refund and told us to donate it to a shelter, which we are doing. I'm going to be getting everything for my other dog there. Amazing customer service!

got the prescription diet for my dog in two days and chewy even called the vet to approve it first

I have to share something that is very touching to all of us dog lovers. We have always used chewy.com for our pet pharmacy and when we had to put Bosco to rest five years ago, they had reimbursed us for his heart medication which I thought was just the nicest act of kindness. To my surprise, yesterday morning I called and I had to cancel Maddie‘s prescription dog food, and pain medicine from shipping. To say I was emotional, was an understatement. I could honestly barely speak because I was so emotional yesterday, and still today when I talk about her. The chewy customer service person not only canceled the order, she reimbursed my last six months of heart guard. My husband and I were beyond touched such compassionate Customer Service.

Everything was handled professionally and on schedule. Nice to deal with a service that just works.

I’m a first-time Chewy Plus member, and every time I’ve called customer service, they’ve been extremely helpful and kind. I noticed their website was offering the annual membership for $59, so I called to ask why it was cheaper when I had just signed up and said I owed $79 on the app because my 30 days trial was up. The representative offered to adjust my membership to the $59 price and made the whole process easy. I never felt awkward about it, which I really appreciated! Every experience I’ve had with their customer service so far has been wonderful.

Five Stars Just Aren't Enough! Truly. 🐾 There are companies that provide great customer service, and then there's Chewy. I recently lost my boy, Jimmy Chew. It was unexpected. Today, I received the most thoughtful delivery from Chewy. Three yellow roses in a glass vase, with a heartfelt message honoring Jimmy. Chewy didn't have to do this. There was no purchase involved, no obligation, and nothing to gain. Just genuine kindness and compassion during an incredibly difficult time. In a world where so many businesses focus on the bottom line, Chewy reminded me that there are still companies that genuinely care about the people and pets behind the orders. To the wonderful, incredible people at Chewy... thank you for acknowledging my loss and remembering my sweet boy. You've earned far more than my loyalty as a customer. You've earned my heartfelt respect and gratitude. With a grateful but very broken heart, Jimmy Chew's Mom 💛

I have shopped with Chewy for over 10 years and have never had a bad experience. Once I received a shipment where the package was clearly damaged by the shipper. I sent Chewy a photo just for their information. Two days later I received a replacement shipment of everything in the order. I have found the shipping timely and prices reasonable. I cancelled an Autoship Friday as my cat died. Today I received flowers and a note from Chewy. I cannot imagine how rare this must be for corporations. Well done Chewy!!♥️

I've been buying from Chewy for years now and I think they're great. The delivery is super fast - maybe I live near a distribution center, I don't know. But it's fast. A few weeks ago a package was taken from my porch. I reported it to Chewy and my package was replaced at no extra cost. They have a great variety of stuff. I've had senior cats and now a kitten. I can find stuff here that I can't at the store. I don't know what to yell, you; I think they're great.