Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jordan
Their customer service is always so kind when I have questions about products. I really enjoy speaking with them and they are always prompt when answering emails or chats. I feel like they are more Mom and Pop than a big business.
Wendy P.
Worthless! No idea what's happening to this company. Ordered dog food that's not in the store. 3 TIMES they say they send it and fed ex says they don't drop the package off! Call and they can't find the order for the first five mins!! Everything is in an account under your name, it's not difficult and I could see the order online!! Customer service worthless and still no food!!! No refund either!! Never again! They are already overpriced on everything but the delivery made it worth the extra few dollars. Don't waste your time! .
Matt G.
I'm so sick of them sending me coupons that don't work. I have one and it said I can't use it. This will be the last time I spend $200 a Month with Chewy!!! Your loss not mine.
Ryan P.
Chewy.com is glitchy and doesn't honor the price given for auto ship so beware at checkout. The $20 off coupons they mail out never seem to work and when you try to change the quantity of an item in your cart it won't let you. This site is sketchier than Temu....
Carol
Chewy.com is awesome , my order was delivered in 2 days after placing and they had a $20.00 off coupon to put toward my order.They sent me a $20.00 off coupon in the mail.
Marty M.
Chewy has fair prices and great customer Service BUT they use Fed ex and because of that I canceled my autoship as last few packages deliver to wrong address and i had to go get them as seniors who houses they went to could not pick up package to bring to my home. Sorry Chewy enough is enough with your choice of delivery services.
Leah K P.
Every time I order my cats food from Chewy it doesn't come or I have to go search the grounds around my apartment building to try to find it. I am so tired of this companies incompetence! Their employees must be so miserable that they don't care whether they deliver the product or not. I half expect to see my delivery up in a tree. I am not going to order from them again. There is a Walmart department store down the street. They deliver. I am going to order from them from now on. So long Chewy and good riddance.
Cas L.
I am so grateful for Chewy. They have really helped me as a new cat owner, as well as always being ready to connect me with support or a vet immediately. I had an issue with food (my cat just didn't like it) and they let me keep it so I could donate it and made sure to refund me instead of making it complicated. They have incredibly fast delivery times and have always been so kind! I literally love them so much,.
