Chewy.comReviews of chewy.com

I’m pleased with the service I have received thus far but I did get charged for a membership fee which I hadn’t signed up for,apparently I wasn’t aware that if I used the rewards I accumulated that would imply that I was signing up for membership. That said I did call the 24hr number and I was pleased to be able to be connected with an actual person who was very helpful and resolved the issue with the refund of the membership fee. In a time when everything is automated and normally a challenge to rectify a situation like that, Chewy came through like a champ. I am in a situation where I need to get my cat’s necessities delivered and I am happy to continue with the platform.

Site was easy to navigate and check out process was a breeze.

Chewys customer service is top tier. Their customer support over the phone was incredibly passionate about me welcoming a new puppy to my home and they even sent me a complimentary letter, tennis ball, and bandana for my puppy! I did not even expect this gift. I will continue to purchase my dogs needs from Chewy, especially because of their cheaper prices than Amazon and Walmart (especially for food). However, the other reviews are correct about their packaging. The packaging wasn’t the best in the world and they ship with FedEx. Luckily my order didn’t have anything fragile. FedEx is a poor delivery service in my area and they NEVER deliver directly to my apartment door and instead deliver to the main entrance door to my apartment complex (not Chewys fault). I do appreciate the delivery speed and I still would not be nervous about damaged goods because I am confident that their customer service would cover any damaged items if they are damaged by FedEx.

good prices on the big bags and free shipping over a certain amount. checkout was simple

I just completed a review for the NonoPet seat cover I received from chewy.com. The seat cover seems to be very good-just did a quick spin to try it out today. I gave five stars. What I didn't like is that a message appeared that said my review would be reviewed and posted if approved. This makes me wonder how trustworthy the reviews are on chewy.com. I count on reviews when I purchase products and don’t expect them to be curated.

8-13-2026 I’m extremely disappointed with how Chewy handled a recent problem with my dogs’ prescription food. I had just received a large order of Hill’s Prescription Diet GI Biome canned food when I discovered concerning popping/clicking from the cans. Because I wasn’t comfortable feeding the food to my dogs, Chewy arranged to replace the order. I explained that this left me without the canned prescription food my dogs rely on and was told they would try to get the replacement to me sooner. Unfortunately, that doesn’t appear to have happened. The replacement order was placed August 12, shipped August 13, and is still estimated to arrive August 16. That appears to be standard shipping—not an expedited replacement. In the meantime, one of my dogs will not eat the dry version of the food, so my husband has had to drive to multiple PetSmart locations trying to find enough cans to get us through until the replacement arrives. He was only able to find a case and a half. I understand that shipping carriers ultimately control delivery once a package leaves the warehouse. My frustration is that this was a problem with food I had literally just received, Chewy knew I was left scrambling for prescription food, and I was given the impression that an effort would be made to get the replacement here sooner. Based on the shipment timeline, I see no indication that anything was actually expedited. I’ve relied on Chewy because I expect better service when something goes wrong—especially when prescription food is involved. This experience has been extremely frustrating. 8/26/26 UPDATE: I wanted to update this review because I believe it’s important to acknowledge when a company ultimately makes a situation right. Unfortunately, the replacement food still did not arrive on August 16 as expected. By Monday morning, my husband once again had to drive around looking for enough prescription food to get us through. I had also spoken with another supervisor during this process, but that conversation did not resolve the problem. I eventually asked to speak with someone above the supervisor level and was connected with Vince. That was where my experience changed. Vince listened to what had happened, took the situation seriously, and told me he would contact FedEx first thing the following morning to find out what was happening with the shipment. More importantly, he actually followed up with me as promised. I did not ask Vince for compensation. He initially told me he was going to provide a $100 credit, but he ultimately went considerably further. Between refunding the food we had originally purchased and providing the replacement cases at no charge, the total refund/credit was $322.95. I still stand by what I wrote in my original review because the initial handling of the replacement left us scrambling to find prescription food for our dogs, and that should not have happened. However, I also believe in giving credit when someone goes above and beyond to correct a bad experience. Vince did exactly that. He was attentive, he listened, he took responsibility for getting answers, and most importantly, he followed through. I sincerely appreciate the way he handled the situation and wanted to make sure my review reflected that as well.

Have always liked Chewy until the unbelievable increase in price on Chewy plus membership and several products. Some items I will now purchase from my vet. $5-$10 cheaper

I have small dogs and Chewy has many brands catering to all sizes of dogs. I ordered a bag that my dogs wouldn't eat and Chewy replaced it with another brand right away. The food always came on time. The price is a tad higher and if ordering under $49 there is a delivery fee.