Chewy.comReviews of chewy.com

i ordered 3 things and it said it was going to come in two separate packages which was fine. it was a dog collar, leash, and a box of treats. one of the packages after a couple days said it was lost. with no instructions on what to do about it and no information on what delivery service to contact. the other package that was supposed to come was just the dog leash and i was sent the wrong length. i got 5 feet when i ordered 7 feet. then when i went to start the return for the leash i, yet again, was not given any information on how to actually start it, get a return label, or where to drop it off at even after trying to find it in the section called “help”. i finally had to start a chat with someone in customer service but was met with ai. finally i got a real person (though it was questionable) and that’s how i ended up figuring it out. overall a bad app and unclear instructions in almost every part of it. i can’t trust the website to deliver the correct items and wont use chewy again. so definitely would not recommend to anyone.

I've heard Chewy is good about handling your pet's passing, so when my dog passed, I asked about returning unopened prescription dog food. To my SHOCK, they gave us a $245 refund and told us to donate it to a shelter, which we are doing. I'm going to be getting everything for my other dog there. Amazing customer service!

I’m pleased with the service I have received thus far but I did get charged for a membership fee which I hadn’t signed up for,apparently I wasn’t aware that if I used the rewards I accumulated that would imply that I was signing up for membership. That said I did call the 24hr number and I was pleased to be able to be connected with an actual person who was very helpful and resolved the issue with the refund of the membership fee. In a time when everything is automated and normally a challenge to rectify a situation like that, Chewy came through like a champ. I am in a situation where I need to get my cat’s necessities delivered and I am happy to continue with the platform.

got the prescription diet for my dog in two days and chewy even called the vet to approve it first

I have to share something that is very touching to all of us dog lovers. We have always used chewy.com for our pet pharmacy and when we had to put Bosco to rest five years ago, they had reimbursed us for his heart medication which I thought was just the nicest act of kindness. To my surprise, yesterday morning I called and I had to cancel Maddie‘s prescription dog food, and pain medicine from shipping. To say I was emotional, was an understatement. I could honestly barely speak because I was so emotional yesterday, and still today when I talk about her. The chewy customer service person not only canceled the order, she reimbursed my last six months of heart guard. My husband and I were beyond touched such compassionate Customer Service.

I ordered prescription medication for my dog through Chewy's AutoShip program, expecting reliable and timely delivery. Instead, the shipment was damaged in transit, and Chewy completely dropped the ball. Chewy never followed up, never proactively resolved the problem, and apparently couldn't be bothered to make sure my dog's prescription arrived. I waited 10 days with no meaningful action before I finally had to call and light a fire under their ass just to get something done. It took THREE WEEKS for an AutoShip prescription to arrive. Three weeks! This wasn't a toy, a bag of treats, or some optional purchase. This was prescription medication for my dog. The whole point of AutoShip is convenience and reliability. What good is an automatic prescription delivery service if the company can't deliver the medication on time or take responsibility when something goes wrong? Chewy's lack of follow-through, communication, and urgency was disgraceful. Customers shouldn't have to chase down a company to get essential medication they've already ordered. One star. Completely unacceptable service. Chewy needs to get its act together. Management is asleep.

Everything was handled professionally and on schedule. Nice to deal with a service that just works.

Ordered birdseed. It came w/ weevils on the outside of the bag and a musky looking inside. When I opened it, it was obviously moldy. Re-ordered and the same thing! I had to discard the second bag. Where is the oversight with quality control of the products??