Chewy.comReviews of chewy.com

Ordered birdseed. It came w/ weevils on the outside of the bag and a musky looking inside. When I opened it, it was obviously moldy. Re-ordered and the same thing! I had to discard the second bag. Where is the oversight with quality control of the products??

I'll stick with ordering directly from the vendors or other third parties that truly understand logistics. I ordered my terrarium from them and it was a bit dented but overall okay so I decided to keep and not go through the back and forth of replacing since I had already opened and assembled it. I also ordered sand for my terrarium and the first time, one out of the four bags arrived damaged. They just place all the 10lbs bags in one box without any sort of filling or protection from moving within the box and hope for the best. I informed them of the damaged bag and received a replacement for that bag fairly quick. Then I decided to order 5 more bags. The package never arrived. When it showed out for delivery, it quickly got updated to damaged in transit and was returned directly. I spoke with customer service and informed them about this and about their packaging issues, to which they replied "I also understand your concern about how the replacement will be packaged. While I can't guarantee specific packaging arrangements, your experience with repeated transit damage is important, and we want to do everything we reasonably can to help prevent this from happening again." This was a brush off to my very reasonable concern. I get a replacement set up and again have the same issue of it being marked out for delivery, only for it to change to damaged in transit. They do not seem to care about the protection of the products one purchases through their app/website and obviously do not take into consideration the feedback regarding packaging or in this case lack of. Very disappointing experience overall.

Horrible delivery service! I've been utilizing Chewy's "subscribe & save" for my dog's food for years. And for most of that time, it's been great. Lately, however, it has not been. Namely because of who they choose to ship with. My last 2 orders have been delayed because of a "failed delivery attempt" notice from Ontrac. Not sure how, when I've lived in the same house for nearly 2 years. And it's not difficult to find. So now, on top of daily life stressors, I'm once again having to worry whether or not my dog's food will get here before it runs out. 2 stars only because product availability & pricing is good.

The convenience this app offers, is Great, shipping time period, is not bad. Personally for Me, it's kinda over priced with some things, but it's worth checking them out.

This has to be about the third or fourth time where I've specifically specified a ship date. Why do I do that? Well maybe I'm not going to be home and I don't want it delivered earlier. I don't want dog food in cans sitting outside on my front porch in sun. How hard is it for these people to abide by the parameters of the orders that were put in? If I choose a ship date. That's the one I want. No exceptions abide by it or I'll take my business elsewhere.

They used to be really great ,but last couple orders took 2 weeks or longer to show up. Also some treats are past the best buy stamp ,so check when you get them

A WORD OF CAUTION to anyone who has a dog ( cat too maybe) that eats Chewy brand Limited Ingredient canned food. this used to be called American Journey, but they did a name change this summer,AND THAT'S NOT ALL. They significantly changed the ingredients without a warning at all. This is a limited ingredient food for a reason, right?! Unfortunately my dog suffered a terrible bought of constant itching for weeks, we started Quercetin again, withholding other foods, inspecting every label etc. We ended up thinking he developed an allergy in the environment , but it just kept getting worse. Then a thought popped into my head...what if he suddenly developed an allergy to the lamb or something in his food?? I called Chewy and it turns out they changed the ingredients late July and didnt bother to advise their customers who have dogs with food allergies and sensitivities, which is of course why they are buying this food!! They added pea protien and potato protein, and changed several ither ingredients, took some out and added others in. I am Extremely disappointed in Chewy, trust in their brands is gone. The only reason they're getting 2 stars now is because of their excellent customer service people, they are consistently the best I've encountered, and we've been buying from them for years. They've always rectified any issues we've had, and the representative found another limited ingredient food so I dint have to, and she was fantastic! Within 24 hours of stopping the food, his scratching is significantly less.

I had postponed autoship and when I reactivated it to get my dogs Hills science W/D multi benefits prescription dog food. I received a shipment from Chewy and it was the wrong prescription this was for skin and digestive care . At first I tried to settle this through their online chat but they couldn't even find my prescription from my vet that I sent a copy of when first ordered the food ,then they said I had two accounts then said there wasn't nothing they could do except send the wrong food back and wait to weeks before getting my money back. I ask them what about getting the right food sent to me they said I would have to pay more money before they could send it to me so I am on a fixed income and I have to be out almost two hundred dollars even when it wasn't my fault but I have to pay for their mistakes as long as I had been a customer of theirs for several years but that didn't seem to matter they no more care about what is right than the man in the moon so I canceled my account and went with Allivet.com .I will never do business with Chewy ever again and I actually feel for othe people who happens to get something else besides what they ordered seems like the right hand at that company doesn't know what their left hand is doing so for all the ones who are still with them best of luck to you.