Chewy.comReviews of chewy.com

I had been receiving dog food through the auto ship every 3 months, I had received my last shipment and 2 weeks later I had to put my pug Cassie down. I received an email today showing that my new shipment was due to ship this week. I called them to let them know that I know longer needed that order due to my puppy being put down, and explained that I hadn't even opened the last order I received. The customer service rep said they would refund my $61.00 back to my credit card, and could I please donate it to a shelter. I was so shocked, and thought this is one awesome company who cares about their customers. I highly recommend them and if I need specialty food for any of my pets this will be my first stop. Thank you again. Diana McDanel

I have been doing the auto ship for about a year now. Everything goes perfect, and I always get the correct order. There have been no billing or shipping issues. Also, when I was considering going to a raw diet, I called the customer service department. The person on the other end spent about 45 minutes with me, going over all kinds of solutions and combinations. She even gave me her personal extension, in case I had more questions. I recommend them highly! AND I didn't have to press 1 for English, and I could understand the person on the other end.

Ordered a couple things for my furred friend for Christmas and it got here fast! The products were priced pretty low and were quality. After ordering they sent a cute post card. Will order from again the next time I need something.

WOW! I order from Chewy.com because they have the best prices on cat food that I can find as well as the best variety/selection of cat food & supplies. Combined with no sales tax and free shipping on orders over $50, they save me a lot of money, which makes it possible for me to afford to provide a more nutritious diet for my cats. I recently had a problem with an autoship order (an item I had placed in my basket a few weeks ago had sold out by the time I placed my order, so I wasn't able to get the item I hoped for, and my order dropped from $56 to $46. I didn't realize this happened until the next day, and became concerned that I wouldn't get free shipping on the reduced order). I called Customer Service the next day, and got the issue resolved in 3 minutes! The woman I spoke with was *extremely* competent, fast, and friendly, and knew instantly what had happened before I had even finished describing it. (It turns out my reduced order was still granted free shipping, and they had actually sent me an email soon after I placed the order; it didn't occur to me to check my email before calling!). I've called many a Customer Service line for various things/services in my life, and this experience with Chewy.com was by far *the* best C.S. experience I've ever had. Hands down. This is an amazing company that truly concerns itself with the needs of their customers and their pets (which unfortunately, is extremely rare to see these days of any company). Chewy.com has me as a customer for life!

I am so impressed with this company. I recently called to ask about the best way to return some canned cat food that my cats did not like. Without hesitation, the customer service representative told me to donate the food and she immediately credited my account. I felt that the company put compassion for animals above profit for themselves, and that absolutely made my day! This is an organization that has won my loyalty and gratitude. Thank you Chewy.com for caring about your customers, but more importantly for truly caring about the welfare of animals. Cheri

I placed my 1st order on Saturday afternoon. It arrived Tues afternoon. The box had come 'untaped', but everything was there. Best shipping time from all sites that I've ever ordered from.

I buy my cats Wellness which can get a bit pricey when it comes to the wet food that one of them needs as a kitten. I found chewy.com while looking for places to purchase the food online with the hopes of saving a few dollars. I wound up saving $16 with the wet food alone. I received my order Thursday morning after placing the order late on Tuesday. Needless to say I was impressed by the speed. They emailed me instantly when I had placed my order and then again as soon as the order shipped. Along with the wet food, I also ordered a 12 pound bag of dry food. Upon opening up the box and taking out the bag I noticed a small (1/2") long rip on the back side. While no food was out in the box or spilling out from the bag I decided to call, hesitant to feed this to my pets. When I called I did not have to go through an automated menu! A real person picked up almost as soon as it started ringing. He was very pleasant to talk to and is sending me out a new bag of food, free of charge, to deliver in 1-2 business days. I am not only impressed by the customer service, but their fast and quick delivery and low prices will keep me coming back to buy my pet food here from now on.

Without going into the details, I've never encountered better customer service in my 63+ years...really nothing even close. If I've ever seen a company live up to the hype of it's marketing department, this is the one. Until something changes, and I hope it doesn't, they've got a customer for life and I'd recommend them to anyone.