Chewy.comReviews of chewy.com

We have four dogs, so food is an expensive and important part of our household. The autoship feature is terrific - all I have to do is tweak it a bit as time goes by with no hassle. I've also noticed that you can't beat their prices. As a bonus, the website is easily maneuvered - not always the case. More importantly, our oldest girl has terminal cancer. Our unending search to find food that she'll eat has brought us to a case and a half of canned dog food that she just won't have any part of. I really don't want to start my other dogs on canned, so wanted to just return one of the cases. The rep was friendly and when I explained the situation, a full refund was given and only requested that I donate the food to a local shelter. I was astonished. I realize this is a trust issue and I suppose the fact that I've now ordered for several months, I appear to be a trusted customer. Without hesitation I'll be donating that food and give them the credit that's due. I was already happy with my shopping with Chewy, but this has brought me to a new level of loyalty. Shop at Chewy; you will not regret it. Good prices, great customer service. No way to lose.

I ordered Iam's Intestinal plus dry and canned food for my dog. She has colitis and it is only controlled by this food. The food is wonderful so I will not experiment with any different food. I placed the order for a 15 lb. bag of dry plus a case of the canned food. I can't believe that I received it the next day and the shipping was free! This is the best find for me since I like to travel and have always had to pack all the food with me in the car. Now I can just have it delivered to the place where I will be staying...Now that is WONDERFUL. What a pleasure it is to work with this company. Thank you Chewy, I am forever grateful!

I ordered the wrong dog food and called to make a return/exchange. Amir handled my call and was above and beyond any customer service I could have received from my own business! Thank you Chewy for a great customer service rep and for the easy process of making a return! You're a top notch company! I'll never shop anywhere else for my "little one" who's not so little.

It's hard to find companies that really care and aren't trying to rip their customers off, but Chewy.com is one of those few that try their best to help people out. They're cheaper than everyone else, the website is nice and functional, and shipping doesn't take forever. Above all of this, I got something in the mail from Chewy.com. It was a cute postcard with a handwritten note on the back thanking me for my business and even noted what I ordered. This is a very simple gesture that just doesn't happen anymore. It made my day. I kept the post card as it meant a lot. On an unrelated note, my cat's name is Chewy, short for "Chewbacca," and she likes boxes, so I gave her the Chewy.com box and now she has a box with her name on it. :)

I ordered 24 cans of Hill's Prescription Diet I/D canned food yesterday, Thursday, April 10, just before noon. A short while later, I received a confirmation email from chewy.com that my order had been received. I suspected it would be shipped maybe Monday. To my surprise, I received an email later in the day that my order had been shipped. I wrote a response email in which I thanked the company and mentioned how truly awesome chewy.com is. To my utter shock, my food arrived today, Friday, April 11, around 1:00 p.m.!!!!!! I stand in awe of this company. Customer service and quality products at affordable prices is the name of their game. Thank you, chewy.com. I am a customer for life.

It was time to order more Flea stuff for the mud so I was searching high and low for the best price, then I found Chewy and in matter of 2 days I saved $15 from all other stores I had found, and they sent it to me 2-day UPS at no charge. There is a added bonus which is the auto delivery, I have it set up to automaticly send me a new box every 6 months, I never again have to remember to buy more stuff for the mud. Bravo Chewy

I've ordered twice from them. The first order required a prescription, which my vet snail-mailed to me. The delay caused an automatic cancellation of my chewy.com order, but as soon as I emailed them a picture of the prescription, they reinstated the order even though it was 10:30 pm! And my order arrived the next day! How did they do that? The second time I ordered something else my order arrived the next day again. Great company!

Hands down this is the BEST company i have ever dealt with. Prices are way below and PetStore chain and their customer service is out of this world!! When my order arrived (which was the next day!!!) i realized that i had purchased the wrong items. I called customer service to find out how to return the un-opened packages of dog food and treats and was told that they would credit my account and i could take my items and donate them to my local shelter. When have you EVER heard of that! Love Love Love CHEWY.COM