Chewy.comReviews of chewy.com

I have used Chewy.com for over two years. I live in an urban location without a car, so the convenience of the delivery (free) of heavy items like cat food and cat litter is worth the price tag (fair market value). Service is fast. On two occasions I had minor problems with my order. Once a bag of litter came open inside the box, and another time I didn't receive notice of the shipment so was just inquiring about it. Both times I called to inquire and the response was over and above what I was expecting. Kind, friendly, and both orders were re-sent. In mid February I placed one of my regular orders - prescription cat food (a case of wet and bag of dry) and a couple of bags of cat litter. Shortly after receiving the order my kitty's health declined and I had her put to sleep. Since I had not yet opened any of the items I called to inquire about returning everything. The kind person on the phone asked me to wait just a minute. When he came back on the line he expressed his condolences and explained that the order had been reimbursed. When I asked about the logistics of returning the items he explained that it was not necessary and asked that I donate everything to a local animal shelter. Again, above and beyond expectations. Thank you Chewy for bringing such a human touch to your online company. ~KB

I found these guys through dogfoodadvisor.com I found out beneful had some issues with their food and had to find a new food for my yorkie. They sold exactly what I needed for a great price and I love that they will autoship to me over n over again, no more freaking out that I dont have food for max when I realize im out and its been a month now. I am now in search of a stroller and I go to this site because I love their 24/7 customer service they are always super friendly and really nice to talk to like Kevin for instance and I cant remember the other one but I was appreciative of him too. Keep up the great work you guys are great I wish i would have known about you sooner!! :)

Great great great customer service, I wish there were more companies like this! ! Let me start of by saying that I've been using chewy.com for my dog food needs since I got my puppy 10 months ago and have NEVER had a problem. I use autoship for the discounted price and my order is delivered each and every month this month however I received the wrong food (remember this is the first time I've ever had a problem) so I called customer service to report my problem and after apologizing the lady said they would ship my blue buffalo out first thing in the morning but since I live in Alabama it may take until Tuesday to arrive. I was worried about my baby girl running out of food before then so she told me that if this were to happen and I had to run out and buy some to get by on that chewy would be happy to reimburse me! Wow! ! And if that weren't enough. .. (I had previously mentioned to her that the bag of Taste of the Wild I received had a small rip in it and had spilt out into the shipping box) she told me that I could donate that bag to my local shelter if I wanted. .... I can't say enough great things about chewy. ..... this absolutely made my day! !

I have been getting Phycox for my 10+ yellow lab and saw just amazing results in just a few days. Running like a puppy again. Up and down the stairs! WOW! She recently had gotten a tumor on her leg which had spread so we had to put my best friend down, but I was truely amazed by Chewey.com, when I cx my auto delivery of Phycox. I received beautiful flowers for my loss. Not only is this most appreciated, that is customer service! Thank You!

Great customer service! 24 hour customer support hotline. Very friendly and helpful. seriously best customer i have ever received both times i called.

It’s been almost a year since I started buying from Chewy.com. Each time I call I can hear a smile on the other end of the phone, each service rep has far exceeded any preconceived expectation. Reasons why I love them: 1- Shipments arrive next day! Really....i can't even get to the store that fast once i realize I'm almost out of food. 2- Free shipping. It's easy for me to spend $49 to get the free shipping. 3- Customer service is not just about making profits for the company. Customer service is there for 'the customer'. Many businesses have forgotten about their bread & butter. They have sat on the phone with me when i was considering changing foods...and, if my yorkie didn't like to food - i was able to receive credit - as long as i donated the food to a shelter. I would have done this anyway but getting credit for it...nice bonus. 4- Most import one to date.... i have been feeding my Yorkie Stella & Chewy's food. The last couple of orders took way too long for me to receive. I'm not going to lie...i was a little disappointed in Chewy’s. Well, a couple of weeks ago i received notification that Chewy's was not going to carry S&C's food any longer....what a bummer. My Yorkie loves it. I'm thinking, I need to find another source for S&C's. That was until yesterday. Why? At my door was a box from Chewy.com. i never placed an order - what is this? I opened it up to find a FREE small bag of Orijen freeze dried dog food & a letter from Chewy's president offering the Orijen as an option to try since they were not carrying S&C's any longer. I would have been happy with a sample package size.......WHO DOES THIS? So far this company never ceases to amaze me.... They have been extremely loyal to me and for that I will remain a loyal customer. Never turning away. Thank you Chewy's.

I've had a few issues with my deliveries, but they've always been resolved. If an item is incorrect or not delivered, they will correct the issue. When a bag of pet food arrives popped and you're not comfortable feeding it to your pet, just give them a call. They're always there to help. I'm currently fighting a battle with their carrier. Chewy.com customer service has been there every step of the way. To them, it's not acceptable for a client to receive (or in my case to not receive) his or her product in a timely fashion. My items were ordered on 02/09/2015 and have still not been delivered on 02/18/2015. Chewy.com immediately came up with a solution. On top of that solution, they came up with a second when my package delivery fell through the day I contacted them. They replaced my product and sent it on an overnight shipment. It's supposed to arrive tomorrow, but should I have anymore issues, I'm to contact them. Oh, and they took such good notes. They knew exactly who I was, by name when I referenced my problem. This is a company that, should I wind up receiving both packages, I will happily contact in a heartbeat. I have recommended Chewy.com to my friends, co-workers, and family, and many of them continue to order from Chewy.com. It is truly the go-to place for all of my pets' needs--and wants because Asher has to have his bones.

Ordering from these people is freakishly fast. So is their response to a question I had about a certain pet supplement my dog happens to be taking. It was here in no time flat.