Mike P.
Disappointed
My dog needs a special type of dog food due to allergies. My vet ran out of Royal Canin so I desperately needed to find a second source. Finding this site, I ordered a bag (at a much higher price than my vet but I was out of options). I kept checking the site as to when I would receive it. After a week, I call and they told me that, for some reason, it was on hold somewhere. They said they would "rush ship" me another bag and comp me for my troubles. Two days later, they told me they were out of stock. I ordered a different brand of food (which I did get). About a week later, I was notified that the original order was finally shipping. When I checked my credit card bill, I discovered that I was bill for the second order (which I expected) AND the first one (which they said that I would not be charged due to my inconvenience). It's the last time that I will use them since they don't seem to have a handle on their business practices.