Chewy.comReviews of chewy.com

Excellent customer service, good prices, and fast shipping!

To start, I like this service. I have to buy hypoallergenic food for my dog and it is a bit cheaper than the vet. I signed up for auto ship to save 5%. Each month I receive an email notifying me that shipment is about to go out and the estimated price. You're actually charged the current price on the day of shipment. Twice now when my order has shipped the price has gone up over $20 what is estimated. Both times when I checked the price on the site the next day it had gone back down to the previously estimated price. I'll now monitor the price over a couple of days and order myself when it's cheapest.

So impressive. The site kept poppin up, but I was leary, until someone recommended them. So glad they did. They answer the phone in seconds, are so helpful and knowledgeable about pets! Love them. Forget amazon, petco and petsmart, chewy.com has won us over!

I ordered six cases of canned cat food, and received them in under a week. I ordered five different foods, and the order was filled perfectly. I was also impressed with the packaging. Chewy.com places cardboard lids on the shrink-wrapped cases. There wasn't a single dented can in the order. They've created another new, regular customer.

First, their service is amazing. I ordered dog food yesterday and got it today! I ordered 24 cans of dog food and some of the cans were dented. I emailed customer service and got back an answer from "Harley" within 5 minutes. That in itself is truly amazing. He put in another order for me at no charge and no return of the dented cans. Truly great customer service - a lot of companies could take lessons from these people.

I've never encountered online customer service representatives where literally the customer is always right. They really value their customers for the long term and it is greatly appreciated. They also have a sincere love of animals and if something is not right instead of sending it back, they ask you donate it to a local shelter. I'm a customer for life. Thank you.

Took about 5 seconds to get a refund on an order of expensive food, instead of sending it back they asked me to donate it to a shelter. Great Company!

I can't express how much I love Chewy.com! I get autoshipments from them every few weeks for my dog and cat food, which saves me time, money, and a little sanity because I don't have to go to the store for food anymore (or remember that we're low or risk running out). I also can't say enough for their selection and prices. I have a dog that is basically allergic to life, including all the fillers they normally use in dry dog food, even the limited ingredient diets, and Chewy carries so many different foods that I was able to find multiple foods she could eat without breaking the bank. Their customer service is unparalleled, too. I've never been put on hold, all of my questions are answered within minutes, and the staff is so helpful. Every now and then they even send me a handwritten postcard to say they hope we and the furkids are doing well! They've exceeded my expectations again this week by helping me on two different occasions with questions about my two separate autoships (3 dogs and a cat that eat different foods: timing gets complicated) and when I received my order from this week they included split elk bones at no cost! My dogs are happily chewing away on them right now and I was so impressed I had to write this. Thank you for everything you do Chewy! I recommend you guys to everyone!