Chewy.comReviews of chewy.com

Excellent company for buying pet food. Prices were reasonable, shipping was fast, good variety of products, and staff was very friendly. No complaints at all. Would recommend this company to anyone.

I have been purchasing food at Chewy.com for almost a full year now. At first, everything was great but as time has gone on I have received consistently damaged food packaging. At first I didn't say anything about it but the last two or three monthly orders have been damaged more than usual. I received cans that were so bent that I did not feel they were safe to feed my dogs. I have received kibble, today and in another shipment, that much of it was crushed to a sand-like consistency and the bag was torn open and food all over the shipping box. The damage is not due to FedEx because the main shipping box is always in excellent shape. But once I open it the goods inside are often in pretty rough condition. Good things about Chewy.com is that they have low prices, free shipping, a wide variety of pet products, and superior customer service. They credit my account for damaged food and they are sending me a replacement bag of kibble for no charge. I appreciate that very much but I would rather get my pet food in good shape to begin with. I have decided that I am going to give the company one more chance to send me undamaged pet food. If they can't do it, I am going to shop elsewhere.

My previous review must be upgraded, as Chewy did come through and send me what i actually ordered.I was sent something earlier that my dogs could not use, therefore, felt I wasted my money. This morning, I found a case of Vegetarian canned food in the garage. THANKS. I appreciate the correction, Chewy.

The day after my order from chewy.com for prescription dog food shipped we learned that our dog's illness had progressed and we would lose him. It was an extremely difficult time. I called the company and asked if I could return the food. Not only did they give me the money back, they asked that I donate the food to a local shelter. What a wonderful company, I was in tears. This is how a company should be run.

We ordered a great litter box- a small piece broke after months of use. They told my to throw it away my new box will be here in 2 days! Love them!!!! Great prices great customer service!!!

My first order and last!... My shipment of two boxes of litter and water tower and filters shows up at my condo with litter pouring out of the box.!! I call customer service and we would be glad to resend. I go I appreciate but why would I re order when you clearly paid no professionalism to packing my first order. Litter was pouring out of the box... My water tower and filter were filled with litter. Support small local business

So I ordered this dog bag for my brother's pup on Chewy.com​ and it ended up being way too big. I call the company back to return it and they immediately refunded my money and informed me that we didn't have to mail it back but to just DONATE the bag to the nearest animal shelter. One of the coolest things ever! Way to pay it forward. I'll definitely be ordering from this company again!!!

After 3 years of using this company I am writing this review because they only use FED EX and FED EX continues to deliver to my neighbors, upstairs, even across the street 200 lbs of litter. I have a broken back, I have a huge yellow 8 1/2 x 11 sheet of paper in plastic with my address on it and I finally had to call Chewy.com and say, if we cannot resolve this then I will have to shop elsewhere. If my $1500+ a year account is not worth using another carrier then I have to go elsewhere. I had to finally speak to a supervisor to get my food for "free" after the customer support person said well some people would charge you shipping? for food I already didn't get? So we shall see if they will guarantee their shipping because if they can't then amazon prime can guarantee delivery and they will lose my business. I foster for our Local shelter and I can't go without food for a litter of animals. Sorry just can't do it.