Chewy.comReviews of chewy.com

We had ordered dog food before our pet had to be put down on the saturday, he had lymphoma and was doing well, until 3 months later. We promised him we would not let him suffer and so as heartbreaking as it was , we had to say our goodbyes. Well, we called chewy a week later to cancel auto shipping and to get a return label for the food. Let me say, customer service went above and beyond their duties. I was told to keep the food or donate it, since we did adopt another pet from the shelter the week before. Besides that , I broke down in tears and Diane stood on the line to comfort me. She was amazing. I have had a wonderful experience with this company and will continue to do so with our new pet. They did not stop their, today we received a bouquet of flowers from Chewy which was totally unexpected. We are so grateful to them for their car, understanding and patience. This company is wonderful, something many companies are lacking. I will only deal with chewy now for my pets needs...

Unfortunately my dog is allergic to meat so he needs to be on a special dog food by Purina that has such a small percent of noticeable protein that his body won't react to it. No pet stores carry it but online pet stores do. (I only know this after a million vet visits) The first thing that set me off about this company is that they required a prescription for this food. This food is supposed to be healthy to any dog so why should I need a prescription for it?! So this delayed my first shipment of the product. Once I got my first bag I kept track of how long it lasted so I could go onto autoship. What a mistake that was. The auto ship was due to arrive the day my dog was going to run out. (Mind you I live in a small apartment so storing 50lb bags isn't what I'm set up to do) I got the notice informing me my package was coming a few days before it was set to ship out. When the shipment day came, which is only a couple days before my dog was due to run out of food- they informed me that have discontinued selling that dog food. So basically I had no notice my dogs food was discontinued. Everyone knows what happens when you change a brand of dog food over night. Lets think about what happens when you change a vegetarians diet to a carnivorous diet over night! And to top it off lets think of that carnivorous diet as being an allergen to your pup! I have diarrhea all over my house at 2 in the morning thanks to this company. Thankyou poopey.com

I have been ordering dog food from Chewy.com for several years and have always been pleased with the products, price and service. I never had any problems until recently when some of the canned food arrived very dented. I contacted the company asking that the dented cans be replaced. Instead of just replacing the dented ones, they re-sent the entire order of 2 cases!!! And their response came within minutes of sending the email. What fabulous customer service! I will continue to order my pet supplies from them.

Found this site completely by accident and I am SO glad that I did. The prices are unbeatable and the customer service reps actually want to assist you which is hard to find with many companies these days. I will reccomend them to anyone and everyone for the rest of time!

I do mot know how these people do business but they accepted a card twice that was used illegally. Now I have to cancel my card. What a pain

Unbeatable customer service. A product arrived damaged and with in half an hour a replacement product was mailed out.

This was a perfect transaction. The staff was very friendly and totally professional. This doesn't even take into account their extremely low prices. It has always bothered me to pay the prices that the other 2 retailers charge for high quality pet food. 20% less really helps.

I am a proud owner of a year old cat named "Pilot" and in love with chewy.com! And this is why I like them so much: Prices are unbeatable on their site compared to Petco and any other company. Additionally to that, the customer service is great. You can get it online or call them and all the questions you might have (even the silly ones) are going to be answered. People leave reviews about the items sold on the chewy.com and they are very accurate too. This helped me to not only get a right product for my cat but also try new things without being afraid if it would work or not. I order almost everything for my pet from them and I'm not afraid to try it if needed. My cat is healthier than ever - due to BLUE BUFFALO dry food products that are pesticide free and all about wellness. I also have switched him to Dr. Elsey's Precious cat litter. Compared to all the sides on the net they are the best!!!!