Chewy.comReviews of chewy.com

I placed my 1st Chewy.com order less than 24 hours ago that included a topical solution and specialty shampoo for my itchy, suffering pup....I thought I would need to wait 3 days at her side until it came in. Best shipping experience I've EVER had by far! Because of the prompt shipment, great prices and convenience, I will now be using "Chewy.com" for all of Skylar Jenkinzz needs. Thanks!

I ordered two packs of cat food along with some liners for the first time with Chewy. The products arrived on time, but I found out that one of the pack and the liners were damaged. I took pictures of the crushed cans and contacted customer support. They responded quickly and were super friendly. In the end, they were able to send me a brand new pack free of charge. I thank you Chewy for your excellent customer service, you guys are the best.

I had ordered a few times from Chewy.com, but my last order was for a cat tree. When the box arrived, the invoice said cat tree but it was a beautiful, large memory foam dog bed! I went online and chatted with customer service. They asked if I had dogs, which I have lots, and they told me to keep the dog bed and said the cat tree was on it's way! They were simply amazing in a world where customer service is lacking a lot! I will never buy pet products anywhere else, except locally if necessary!

We ordered two cases of prescription cat food from Chewy.com, our first experience buying from them. One type our cat will eat, but the other type our cat will no longer touch. We had a few cans left from our vet that our cat stopped eating before we opened the case from Chewy. So, I got on chat with Chewy to ask if I could return them. They said absolutely, credited my card back immediately, and instead of having me ship the case back, asked that I donate it to my local animal rescue or shelter. What an amazing company! I'll definitely be going to them for my future needs!

My credit card expired and in renewing it and my auto-ship, I charged my account more than a few times lol. I immediately called Chewy and talked to Kate, who was super friendly and quick to help me get all but one of those charges cancelled. I love the options the company carries, the ease of use, and most important to me, the fantastic customer service.

I've used Chewy for a few years, and love the autoship feature that can be changed or delayed at will. I'm pleased with how quickly the deliveries have arrived. Our beloved Henry was diagnosed with acute leukemia, with a few weeks to live at best. I had recently received a new 30lb bag of prescription kibble, and because the vet mentioned he ate some wet food during an overnight stay when he was first diagnosed, I also ordered a case of prescription canned food. Henry didn't like the canned food, and during his remaining days would eat but a little. On October 26, 2016 Dr. Peter Erling from choicevet.com visited our house to perform euthansia honors for our little guy. We had Henry for 12 years, so we had a fairly decent amount of time together. I contacted Chewy to ask about returning the unopened 30lb bag, and remaining canned food (we'd opened one can). They refunded the entire amount for both products and encouraged us to donate the food in Henry's name to a rescue organization of our choosing. Here's their email: "You're more than welcome, when you're ready, to donate them to a local shelter in Henry's name--there's no rush. If you do need anything, even just to talk and share some memories of Henry, we're always here and would love to listen. Please don't hesitate to reach out as we're here 24/7." --- Natasha R., Chewy Customer Service A few days later flowers were delivered, with a beautiful glass vase and instructions how to keep them fresh. A lovely note accompanying note was signed by Natasha. Above and beyond the call of duty. Thank you Chewy folks, with gratitude from my wife and me.

I ordered a cat tree from Chewy, but one part had a loose/defective piece. This particular part would require holding the full weight of my cat so I was concerned it was not safe to use. This was not Chewy's fault, as they were simply selling a product made by another company. I contacted Chewy and asked for a replacement part, and they immediately shipped out an entire new cat tree at no cost!! Great customer service, I will definitely shop with them again.

Unfortunately, my order was taken from my front porch. I called Chewy customer service in the evening to let them know I hadn't received the order. They apologized (which they didn't to because it wasn't their fault) and began to process a new order. Because the next day was Veteran's Day, they estimated I might not get the order until early in the week. The customer service rep asked if I had enough of my current supply of food...nice touch. To my surprise, I got the food on Saturday (day after Vets Day) so it took 2 days of which one was a holiday to get the replacement!! Awesome!!