Alex T.
Exceptional Customer Service
I've purchased from Chewy.com maybe thrice within the past year, with each of my orders arriving quickly and exactly as described. There were a few interactions which easily set this company above many other retailers that I've purchased from recently: 1. They sent me a handwritten holiday card which contained a heartfelt message and less generic rambling than one might expect. That was truly special. 2. I enrolled in their automated order fulfilling system for my dog's flea and tick preventative and proceeded to forget to un-enroll. I went to their website after receiving the product for 3 months in a row and found the un-enrollment process to be extremely easy. I then opted to chat with a representative in regards to returning the product that I had too much of and wouldn't use. The representative was gladly willing to refund my card for the automated purchases and then requested that I donate the product to my local shelter. To me, that's an amazing, genuine, gesture of care for animals above their business' profit. I was blown away, and the shelter was extremely appreciative. These interactions and kind gestures make this a company that I will gladly provide my business with and would recommend to any pet owner.