Chewy.comReviews of chewy.com

Extremely fast shipping and customer service picked up on one phone ring, spoke english and was very helpful. I'll be using Chewy, probably from here on out!

This holiday season, I was a victim of package theft. Someone stole a 25 lb bag of dog food that I had ordered through Chewy.com. I simply replied to my shipment confirmation email and less than 30 minutes later I got a reply that they would be able to send me a replacement, free of charge! I updated the address to my work address to err on the side of caution and received the replacement bag 2 days later. Very grateful for their top notch customer service!

I order my cat food on autoship every month along with ethical pet springs for a cat adoption center (good luck cat cafe in Wilton manors Florida) I manage. I wanted to order $4 of the springs for my nieces new kitties, and I messed up the address. When I called to correct the mailing address they were sooo nice and even waived the shipping charge for me. I managed AT&T call centers for over 30 years and I have rarely seen this kind of outstanding customer service. I am a customer for life

I have five bags shipped to me monthly ( we have 17 dogs). On 12-15-16, I called to see when my order was scheduled to be shipped -- I was told 12-20-16. I told the rep I was almost out & needed it sooner. He said, "let me see what I can do". I received all five bags the very next day, 12-16-16. I was really surprised it came so quickly, especially with the Christmas season. Chewy is awesome for me because I'm 69 yrs. old, have arthritis which makes it hard to go to the store & bring it home, & my husband is disabled & can't help me. Having it delivered to my door is the greatest convenience for me. Chewy has also sent me a birthday card & a Christmas card, which is very thoughtful. Customer service is great & I recommend Chewy to all my pet-owner friends. Thank you.

Love chewy.com love the convenience and good prices. Love delivery to home. Always do large order so I get free shipping. Accidently submitted order twice. Clicked live chat.jonathan A fixed me up quickly. Overall great experience. Thank you Chewy.com

I ordered a citronella spray bark collar from chewy.com and when it arrived it turned out to be too sensitive for my dog. I called customer service so I could return the collar and buy a less sensitive collar that also picks up the vibration and noise from the dog, not just the noise alone. The customer service was amazing. The person who I talked to was extremely nice and helpful. I would definitely recommend chewy.com to any of my customers at the pet shop I work for!

They have a ton of products and the customer service is the best. I got a open bag of food and they sent me a new one. It was an easy friendly process :) I am very pleased and appreciate the great customer service. I only shop at chewy now!

I received a coupon for Chewy.com in the mail. I went online and saw that they carried my dog food line and thought I'd try Chewy. I went online, placed my order, entered the coupon code and got an error that it was invalid. I spent time re-reading the coupon, making sure I'd fulfilled the requirements, going over my order, trying the code several times, to no avail. I finally called Chewy Customer Service. She did not know what the problem was and then, after some time, a supervisor informed her that the dog food I ordered was not eligible for the coupon offer. NO PLACE ON THEIR COUPON WAS THIS STATED. I asked them, as a first time customer, don't they want to give me to offer anyway? A flat NO, was the answer. I told them I would not be shopping with them, ever. VERY DISAPPOINTED IN THEIR CUSTOMER SERVICE HANDLING OF SOMETHING THAT WAS THEIR FAULT AND AMOUNTS TO MISLEADING ADVERTISING. Your loss Chewy. And the dog park people will hear about it too.