Chewy.comReviews of chewy.com

Wait until you are a long-time, high spending customer. The refusals to replace products that arrive damaged, no refunds, and no discounts for incorrect products that often arrive over a week after you order them (1 to 2 day shipping?!) begin to accrue once you are a loyal customer and Chewy.com believes you no longer need the high quality customer service they lavish on you when you are new to their company. I wash my hands of this company after too many instances of poor treatment towards established customers versus the courting phase they lavish on new customers. I was averaging approximately $10,000 a year I was spending at Chewy.com. Not anymore. I still haven't recovered from asking them to please remove a review they allowed a customer to post on a dog ramp that read it was "Good for LOSERS dogs". I was curtly told by Chewy that they won't censor any reviews even if they contain crude remarks towards the handicap population. I explained I was looking at that dog ramp for a friend of mine that was a disabled military veteran that lost his leg during combat. He has a service dog (a German Shepherd) and I'd appreciate it if they could remove the review some sick person left calling people like my friend a "LOSER". Nope! I know they censor their reviews, because it takes 1 to 2 days of review after you submit one. And I've never noticed a review utilizing obscene language being posted. Allowing a post that calls my disabled veteran friend a loser for needing a ramp for his dog, set a tone for me with this company, and now after so many bad customer service experiences after being a loyal, high-spending client, I'm disgusted with them.

Hands down, Chewy has the best customer service I've ever encountered - from the little things to the big things. When I first signed up for auto ship my cat was feeling sick because I hadn't been able to get her prescription food and they expedited her order and had it to me within 24 hours. Then, when a delivery that FedEx said was delivered never showed up they shipped a replacement to me! They even sent a handwritten Christmas card to us, how can you even compete? Chewy is the best!

I read an article on Facebook about a lady who's dog died and Chewy.com sent her a sympathy card. That made me look at this company and decide to give it a try. I ordered cat food and other items for my cat yesterday January 31, 2017. I was absolutely amazed when I looked out my window, today 2/1/2017 to see FedX making the delivery. Haven't had time to open the box but fairly confident everything will be fine. If not I'll be back and let you know.

I am new to ordering from Chewy. So far I have placed 2 orders and I cannot say enough how FANTASTIC they are. I am owned by 9 ferrets . They love the Furovite and Ferretlax as treats. However my store charges 13.99 for ONE 3oz tube! I took a chance and Chewy has the same brands for a hellavu lot less😄😄😄. As I said I've ordered twice so far and my order has been delivered in LESS then 24 hours!👍👍. This is a fantastic company and one that I look forward to continue ordering from in the future. Thanks Chewy! So far I have told all my friends who have pets about you!!!

I ordered the wrong bag of dog food (like a dumb dumb), 33lb bag of course, and they were SO helpful with fixing my mistake. Really great customer service and super fast shipping.

I started ordering from Chewy.com when we got two dogs shortly after I had surgery and I couldn't carry the bags to my car from a traditional store. I am so glad I became a customer! They have great prices for the dog food and amazing customer care. When I underestimated how much food the puppy would eat, all I had to do was click "ship now" and the next day there was food for Jet. Furthermore, when a collar didn't fit, they refunded me the money and asked me to donate the collar to an animal shelter. Excellent company, we plan to be lifetime customers!

I've reviewed my purchases of Blue Buffalo Life Protection Formula Large Breed Adult Chicken & Brown Rice Recipe Dry Dog Food, 30-lb bag for the past 6 months. The prices range from 38 - 50 dollars for the same bag of food in the past 6 months. Just be sure you check pricing before your order ships out.

I have been doing business with Chewy since 2012, when they were just a couple of guys working out of a warehouse in PA, and I am here to tell ya, doing business with Chewy is a completely unique experience. They are a company that truly cares about people and animals first, and moving product second. If you contact them with a concern, you will get to talk to a real person who actually knows what's what and can give you answers, who will not only make it right for you, but will put measures in place so that it doesn't happen again, or to someone else. But just as if that's not enough, every year they send us a Holiday card; a real one, not an email or virtual one. Thank you, Chewy! As long as I have pets, you will be my go-to.