Chewy.comReviews of chewy.com

I ordered a couple of bones from Chewy.com. They broke within minutes of opening them. Today I was very disappointed and felt like I had thrown in the garbage can. I put the bottles in the trash and write a review about the bones on their website. A day or two later I received an email from Chewy .com, they had refunded the entire price of my purchase and apologize for the inconvenience and the disappointment. That spoke volumes to me . they are a company that cares about sit customer satisfaction. That's very hard to find these days. I will definitely continue to do business with their company .

I tend to be one who rejects technology and e-commerce, but decided to take a chance. After going to the website, I found the products easier to locate than in a store, itself. And the prices were more than competitive. The order was easy to complete and I appreciated the email updates. The products showed up in perfect condition.... right inside my side porch door. I found a new way to shop for my cats, Handsome and Sweetheart. Excellent experience.

Always have what I need at a great price, free shipping and the service is amazing.

I read an article where chewy had delivered dog food for a customer and the dog had recently passed away. The customer advised Chewy and not only did they credit the purchase and ask it be donated to a shelter they sent flowers to the client and their condolences. I gave it a try hoping that chewy was really that kind of company. Today, I received someone else's order. I called and advised the rep that answered my call. The rep was sweet, said she would contact the correct customer and send out their order. I asked if I could return the incorrect shipment and was told to donate it to a local shelter. So I will and because of this awesome interaction I'll also drop off a donation along with the order. Not because I have to but because it made me want to. My dog is fortunate, however so many others are not. It's refreshing to have a company care about customers as well as the community. Keep up the great work!! 💕

I'm in retail and my company goes above and beyond so I have grown to expect that when I shop. Especially online because they only have once chance to prove it to me. Chewy has gone above even my standards! I ordered a framed pet bed and it was missing an essential part. I called them, and actually talked to a person not a customer service prompt. They sent me a new one, 2nd day and told me to keep that one for spare parts. I've ordered from them three more times since and not one issue and early delivery!

I work at a small, non-profit animal shelter. Many times, people come in donating unopened, new bags of food. A lot of the time, you see chewy.com on the boxes. The donors go on to explain that they 1) ordered the wrong food ro 2) they are on auto-ship and dog no longer likes that particular brand; or dog passed away 3) etc., etc. They then tell us chewy.com tells them that rather than return the unopened bag, to donate to their local animal shelter....and customer still gets a refund!! Thank you!!! Our pet food pantry is now more full than empty.

We have always been impressed by the amazing prices and fast shipping, but when we finally had to say goodbye to our cat Angel, the Chewy.com customer service team went above and beyond to assist us in this difficult time. Josh at customer service gave us a credit for the remaining food, easily cancelled our recurring order and sent flowers with a lovely, heartfelt note wishing us peace and good memories of our fur baby. Such an excellent company!

I am NOT happy that Chewy ONLY uses Fed iINCOMPETENT EX !!! Customers should have an option Plus I found everything CHEEPER on Joy pet. Rrrrrrrrr