Chewy.comReviews of chewy.com

I absolutely love this company. The people that you talk with are the nicest and best in the business. Thank you for such great service.

I never go out of my way to review a company until Chewy. I LOVE Chewy! Before signing up I would have to run around town searching for my two cats' brands of foods. It was so time consuming and frustrating. Now, I do nothing! I'm on the auto plan, food is shipped right on time. If I want to make changes I can. Chewy lets you know when they are shipping and allows you to make any changes you want. I see they are advertising on tv now. Good for them! What a fabulous company!!!

Went from one of my favorite companies to now being on my don't use list (I've spend over a thousand on their website over the year). The PetSmart buyout ruined them and that is a great tragedy for animal lovers like me who like to spoil their pets. It actually makes me feel sad.

There was a little mixup with one of my packages, and let me tell you words cannot express how sweet and helpful they were. My dog food didn't make it to my house (was FedEx's fault) and my girl was on her last bowl, and they didn't hesitate to send me another bag through OVERNIGHT shipping, it was here by the morning. I 100% recommend this website, I will be using them from now on!

For the last 4 months nothing has arrived as promised on Chewy website. They advertise 1-2 day shipping on anything over $49.00, but that doesn't happen anymore. I had an autoship for 90 lbs of dogfood and it should have been delivered today, but with no surprise it didn't even show up and when you call they will tell you lies and blame FEDEX for it not showing up on time. One order took 6 days to show up which is totally unacceptable when my dogs are ALL seniors (21 years down to 7 years old). I have 11 dogs and expect the items to show up as advertised. Will NEVER do business with this company again.

I accidentally ordered the wrong dosage of flea medicine for my small dog and Chewy..com helped me right the wrong quickly and with no monetary loss. I will always tell everyone I know that Chewy is #1!!

I have placed a couple of orders from chewy.com. They have come through quickly, I was emailed correct shipping info immediately and everything in the package was prestine. But what I really want to say is that their customer service team is amazing. The first order I placed, they sent me a hand written note thanking me for placing my order and to call with any questions. I naively signed up for an auto shipment for cat litter that was set to be shipped monthly. Turns out one cat doesn't need 26 pounds of cat litter every month, and when I forgot about it and my card was charged, I called at 6 AM eastern time and they refunded me immediately even though it was my mistake. A few days later the refund came and it was missing the shipping cost; so I called again at 11 PM and they picked up with a friendly voice, perfect english, and we're so kind. We blamed it on the computers and the nice guy refunded me immediately. We had a quick chat and the poor guy has to go to the office in Florida at 11 at night for his customer service role. Everyone working there deserves a raise for their tremendous efforts and utter kindness and quality to customers. I would never hesitate to order from chewy and would recommend it to anyone.

So much for auto ship, they call everytime saying they were unable to process payment! 1st 2 time they did not have my expiration date correct in my card and ensured me the second time it was now corrected. The 3rd time they say the expiration date in card was correct but was unable to process. Don't know who pushed the wrong buttons this time but my card was not the issue! All the head ache, much easier to pickup a bag at the store!