Chewy.comReviews of chewy.com

Chewy.com has always been incredible, but recently even more so. In the past, I've been sent hand-written cards with multi-colored ink to ask me how my pup enjoyed recent purchases, I've been sent double my order and told not to worry about paying for the mix-up and to enjoy the extra goodies, and now I've been blessed with immeasurable kindness regarding a new kennel. My dog has begun to manifest extreme separation anxiety and will give himself sores on his nose when in his wire crate during the day. He needs to be in a kennel because he becomes destructive when he is alone. We were so stressed, but turned to Chewy.com to order a new plastic crate. The first one was somehow lost in the mail and Chewy did not hesitate to replace it for no charge. I was told that if I received two, I could just donate the one I didn't need to a local rescue or shelter. Then, I ended up needing to purchase a plastic crate from a store near me because I could not wait the extra few days for the replacement crate, and when I contacted Chewy.com they were BEYOND understanding, connected with me about the issue my dog was having and shared similar experiences, and immediately refunded the crate and contacted FedEx to have the shipment returned to them. I want to particularly thank Kayli W. from the chat-based customer service feature on their website. I am so impressed and will continue to use Chewy not only for their LOW prices, but also for their UNMATCHED customer service. UPDATE: Kayli, the rep I talked to about my dog's separation anxiety and needing to cancel my replacement order, sent us a free bottle of anti-anxiety dog chews that have stellar reviews and a $30 (sale) price tag last night. This was unprompted and SO welcome in a stressful time. CHEWY ROCKS. I definitely cried.

Chewy.com has the best customer service online, even though they grew into huge company lately you can feel personal touch every time you order. Pawfect company for my dog and me!

I just had my second phone call with Chewy.com's customer service (both times were trying to fix a mistake that I made), and both times they: -Picked up the call immediately -Solved the problem in minutes -Maintained professionalism with congeniality ... and, both conversations felt like I was talking to a friend. Most recently, I believe I spoke with Robert and I apologize to whomever I spoke with on the first call, but both did an outstanding job and made me, not only a satisfied customer, but a very strong chewy.com advocate! Thanks guys!

Their shipping is VERY fast and they have the best prices I have found anywhere. Their customer service is unbelievable. I have nothing but good things to say about this company and I highly recommend them.

On December 11, 2017 I called Chewy customer service to cancel my order for dog food. I spoke to Joshua and he asked why I was cancelling. When I told him my Sweet Pea had passed he offered his sympathy and said if I needed to speak to anyone to call Chewy. Chewy has a “hot line” for customers suffering the loss of a pet. Today I received a lovely bouquet of roses with a card conveying their sympathy. I am so touched by their kindness.

I've been a customer of Chewy.com for several years and I must say they are the most customer and pet oriented group of people i have ever dealt with. Once I purchased a few treats for my handsome Cavalier King Charles Spaniel "Butler" but Mr. Finicky didn't like what I got. I called Chewy customer service and they told me to pick a treat he did like and for me to give the treats he didn't like to a shelter. They picked up the entire cost including shipping. The most amazing experience, however, are the Christmas cards I get every year from Ryan Cohen and Michael Day. The cards are beautiful and so gracious. They sure know how to market their products. What a wonderful group of people. I recommend them wholeheartedly, they are the best.

Chewy is amazing! Incredible customer service, great selection, fast delivery, and great boxes (my cats made me write that last one). The first time I ordered from them, a Chewy representative contacted my vet directly and had my cats' prescriptions sent over for the food they needed so I didn't have to. They also introduced me to auto-ship which has made life so much easier. We also get a heartfelt hand-written card every Christmas; what company does that?? I definitely feel like my fur-babies and I are taken care of!

I have never ordered from this company but when I ordered my Drinkwell 360 I figured it would take days to get. I ordered it on Sat and it was at my house on Monday when I came home from work. My kitty and I appreciated the fast delivery!