Chewy.comReviews of chewy.com

I had a problem with a Chewy.com order shipment-a FedEx problem, not a Chewy.com problem. After an hour on the phone with FedEx who could not tell me more than their website did, I contacted Chewy.com. The phone rang twice and a Timothy, a real, live person with a great attitude made the situation right. A first line customer service person is empowered by this company to actually provide customer service. They got my business for life, now.

Good and not so good experience with Chewy. Here's the Good part. They have a great selection and the prices are pretty good for people like myself and wife who are very busy and do not like making the trek to the pet store weekly. The first time I spoke to their customer service, they were very friendly and answered my questions. The not so good part. Autoship orders are billed in advance of the date of shipping which wouldn't be a problem if they actually stated they would be billed 2-3 days before the shipment. Then if the card get's declined, they retry about 4 times which then caused an alert with my bank for fraud. I had to contact the bank and let them know that I authorized it but since my payment hadn't hit and Holiday shopping maxed the card out, it was an inconvenience. If they would have billed on the day they processed the order, everything would have been fine as the payment would have posted and the card would have been approved. On the last shipment, they stated it would be sent by 1 day delivery. This was on 01/02/2018. On 01/04/2018 at 7pm, I looked at the tracking to see that the shipment had not been picked up by FedEx and only the shipping label was created. I then went on their live chat and asked if there was a problem since I saw that my card was charged 2 days prior. The person stated that because of the Holiday's they were delayed... I then asked which Holiday since all the holiday's had already passed and I ordered the products on 01/02/2018. They then stated that their distribution center was behind "from" the holiday's and that my shipment would be to me on 01/05/2017. My overall thought is that they need to get better communication with their distribution center and not BS the customer. If they would have told me that it would take 3 days, then I would have been fine with it. Them telling me that it would arrive next day is what ticked me off when it didn't show up. Not to mention that they attempted to charge my card on 01/01/2018 3 times... Anyway, I'm sure they will fix the issues and once I get the shipments on time and there are no more issues with them billing me 3-5 days in advance, I will re-evaluate my review. I am going to stay a customer unless they really mess up and I would say that anyone thinking about it should give them a try. Just be on top of the autoship and call in instead of using the live chat.

I just got a new dog for Christmas and decided to use this site. First off everything I need right in one place with free 2 day shipping depending on how much I spend and all their items have great prices! For a busy single parent of a 4 year old this is everything! When I got my items I was missing a brush I had ordered. I called the customer service number and within seconds had a helpful friendly representative on the line willing to address my issue. No questions asked he apologized the item was missed and immediately put in an order for a new one to be shipped expedited free of charge. I also had ordered a dog bowl that I did not read the description on and it was way too small so I wanted to return it. The representative told me instead of returning it would I please donate it to an animal shelter as they are always trying to help and he would refund my card. Just wow!! Amazing experience and awesome people that work for them!! Amazing customer service and company values. Official customer for life.

i called to get a RMA number to return a dog coat that ended up being too large and when the service representative said that the amount would be returned to my credit card she said something that blew my mind. she asked that i donate the coat to my local humane society. i thought i hadn't heard her correctly and asked her to repeat what she said. and, she said the same thing. talk about building a customer base;i willbe returning to chewy.com again and again. honestly, this is a true review.

Wow you tell them to autoship on a specific day and they process your card days before and if it gets declined they hold until you call. But it's already at the warehouse being packaged when you call and if you have coupons applied this negates being able to use coupons once it's at warehouse for packaging... Really!!! I asked them to send back remaining coupons and although on a call with one that said I had 4 remaining and then when I decided I'd just buy my dog food at my local feed store, I went on chat they said I had none. Amazing rip-off. This isn't the first issue but it will be my last.

Thanks for replying. You only received a free bag because the bag you paid for did not arrive to you. So the free bag was a compensation of the bag you already paid for. So you should have 2 bags of food like you paid for. and the "free" bag was a replacement from the bag you did not receive. Would you like me to call you so I can explain this better? Kind regards, Nikki M Customer Service Chew

It is with great pleasure I rate Chewy with 5 stars. Obviously the creator of this company has a brain and a heart. A pet lover is as loyal to their pet as a parent to a child. The cardboard cap you place on top of canned foods when shipping is genius. Nobody likes to throw away half a case of expensive prescription food because one of the lids bursts, went bad, and leaked over other cans because denting from mishandling. Then be told we will take this up with shipping and that was that. So, imagine my surprise to receive my first shipment from Chewy with that cap which protects all cans. Again, genius!!!

I purchased a jacket for my pup for Christmas that ended up being too snug. I contacted Chewy and they refunded my account the full amount and asked that instead of returning the jacket to them to donate it to my local animal shelter or humane society! And that is why.. I highly encourage y'all to shop at Chewy.com! A++ all the time!