Chewy.comReviews of chewy.com

I have used Chewy since 2018. I am elderly and disabled. They sent me a big box that had exploded in delivery and there was cat food dripping all over the place. It was disgusting. So we threw it out and I went on line to demand a refund/replacement. They said I had to provide a photo and that was a huge pain. Why not trust me after 7 years wherein I never once had a complaint or dispute? It was even more disgusting when I had to go out to my garbage and take a photo. It was even more disgusting when I spent two sessions online chatting with them. One of them finally said I did not need to submit a photo in order to have a refund, but it still took far too much time to resolve. And who has time at age 80?

8/23/25 Two 35 lb cans of cat litter were supposed to be delivered to my front door. Instead, they were delivered to the back of my garage. I have spent months in physical therapy for back injuries on top of congenital back problems; I'm 72; I'm female. I do not know how I will get those cans across my whole garage and up four stairs to the bathroom where I keep my litter box. Previous experience was also bad - eg, a toy and can food lids that were terrible - had to donate them to charity and hope someone can make use of them. Worse, ordered two cases of senior cat food my cat won't go near. I am cancelling my account and will never shop with Chewy again.

Stellar customer service!! I was taken completely by surprise to receive a beautiful bouquet from Chewy.com after I reported that my cat Rhett had passed so they could update their records on prescriptions. It never occurred to me that I would get a response, much less flowers! I love the service and personalized feel to this business and highly recommend them.

this us the second time i've ordered from chewy that needed vet prescription. Both times they claimed to have called my vet. both times i called the vets office and there was never a call from chewy. so today much like the first time this happened I called my vet. I was on the phone with them while they faxed over the approval. Called chewy and of course they said they never received it. So now on monday 8 days after I placed this order whole my dogs are out of that food , I will have to call my vet, have them hang on the phone while I place a call to Chewy and gave them call my vet Immediately!! Thus us not my job to do this it's yours!! Last time I ever order anything prescription from Chewy!

I wanted to write to say a big Thank You to Chewy. We've received two beautiful bouquets of flowers for the passing of our precious pup Sophie. One was from a representative named Olivia (what a beautiful name) that I informed of her passing and one from Chewy as a whole. How sweet and thoughtful. Chewy is an incredible company, the best I've ever had the pleasure of dealing with in my whole life (66 years). God bless you for caring so much. You are awesome!!!!

We've had great experiences with Chewy! They have an incredible return policy (if our pets don't like something they will often just refund us and ask that we donate the item or food) Their customer service is quick and efficient and so is their shipping.

I've referred to chewy quite a few times and each time I'm disappointed by prices. This morning I saw a chicken coop on Facebook through chewy. I got sucked into looking at the price and it was over a thousand bucks for a coop that holds 4 to 6 chickens. What to heck. Most people don't have this kind of money these days and for them to ask that price for something like this is ridiculous. Sorry chewy but you'll not get much business this way. Lower your prices and you might pick up more sales.

The products and services are great. I get my Great Danes prescription that costs $99 a month at the vet for $32. I’ve never had a problem. I’ve had two instances where items were added to my autoship, that I didn’t order. A case of canned dog food that cost $20. They refunded that, but sent it to me again in my next order and wouldn’t refund that. I started getting those Greenies Tooth Brush dog treats. I never ordered them, I called and they said they stopped, but they kept coming. I had to stop my autoship. The people there told me they cancelled things and didn’t. There shipping is a nightmare. I get those soft Greenies Pill Pockets and three times they have tossed the bag of Greenies in the box and then thrown in a 40lb bag of dog food on top it. The first time they replaced it, the next two times I had to take the crumbs and wrap a pill in it and squeeze the crumbs, which are moist, and put a pill in it. Doable, but I paid for new, not smashed Pill Pockets. I’ve had so many problems that they treat me different now. I swear it’s not my fault.