Chewy.comReviews of chewy.com

Chewy is amazing. Their customer service is top notch. They immediately fix problems with zero hassle. Prices are right. I am a loyal Chewy user!

Thank you Chewy for sending my husband and I a beautiful bouquet of roses when my sweet Bentley passed away recently. I had just recently needed to change my pet profiles, and let them know about Bentley passing away. Thank you Chewy for acknowledging our grief and Bentley. He is greatly missed. Will continue to use Chewy for my pet care needs as you guys are great!! Carla & Dan McNiff Blythewood, SC

Awesome prices, quick delivery and fantastic customer service!

Chewy has ALWAYS had amazing customer service in the past 9 years? I’ve been using them. They always have great prices, everything comes fast, we had 4 dogs, we saved a lot of money and time. We just lost our last two within 2 weeks, and I had cancelled our auto ship. Chewy sents us flowers, and it really meant a lot especially since it was very unexpected. ❤️

I recently had to cancel a prescription subscription for my dog that had passed. When putting in the reason for canceling, I truly thought this was just some form to fill out no one would ever look at it so I just simply stated that my dog had passed on. I didn't think anything of it until about a week later, in the mail I actually got a sympathy card from chewy. Definitely a surprise but unbelievably appreciated. In a world where you feel like just another number this was a very nice touch and in my opinion. Superior customer service. Chewy has my business for sure. Thank you!

Customer service at Chewy.com has made a notable recovery, regaining much of the reputation it held before PetSmart’s acquisition of the company. While Chewy.com may not be quite the powerhouse it once was under its original co-founders, Ryan Cohen and Michael Day, it is undeniably on an upward trend. Chewy's strengths remain its wide selection of quality products, timely shipping, solid customer service, and a customer-first return and satisfaction policy. These attributes continue to make it a go-to choice for pet owners. However, there is one persistent issue that remains baffling: the shipping of 25-pound bags of dog food. Despite being loyal customers since the company’s inception, we still receive these heavy bags in boxes that almost always arrive damaged, often with the packaging torn apart or exploded in transit. It seems that Chewy has yet to figure out the optimal amount of shipping tape needed to prevent these mishaps—about 80% of the dog food we order suffers from this problem. On a brighter note, ordering prescription dog food from Chewy.com is always a smooth experience, which is a relief. This review is ultimately a tribute to the Chewy employees who genuinely care about their work and strive to deliver great service, despite a few logistical hiccups.

Great customer service. They gave me a refund on something my cats didn't seem to like when I didn't even ask for it. They know how to treat their customers.

I have been ordering from Chewy for over 10 years and have never been more impressed with a company. Chewy offers an amazing selection of items and stands behind all of them. If you are not happy with your item, they either accept it back for a full return or suggest that you donate it to a local animal shelter. What stands out even more is their outstanding staff that is more than helpful and exceptionally engaging. Most recently, I had reviewed a cat food that I had ordered. Unfortunately, my cat's system didn't agree with it. Chewy not only reimbursed me for the food but followed up to see how my cat was doing with the new food that I ordered. I had the pleasure of interacting with one of their amazing customer service individuals, Alexis. Not only did she exceed all my expectations with her assistance and humor but sent me a handwritten card with treats and toys for my kittens. Chewy's commitment to customer service exceeds excellence!