Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Ruth A.
Received a $300 pet door. THIRTY TWO parts were missing! They refused to contact THEIR contractor. I said I was filing a complaint with PayPal. They said if I did I can never shop with them again. AS IF I HADN'T ALREADY DECIDED THAT! HORRIBLE, NASTY CUSTOMER SERVICE! Update: Contacted by Chewy. It is not policy to cancel accounts if a PayPal complaint is made. They refunded me the entire price even though I received a new gate from the manufacturer.
Coral
Cannot get my money back for a product that didn’t work have been calling since august 14 and still nothing everyone I speak to says something different. I have been a customer with chewy for a vey long time and have spent a lot of money with them. I would sincerely like my money back for something that does not work which was over $100.
Jill
They carry a huge variety of pet supplies at reasonable prices. I’ve had an occasion or two to have to call & their customer service is top notch. My orders are always accurate & arrive with a quickness. I buy ALL of my pet supplies from Chewy.
Anne Marie N.
Ordered it yesterday and it arrived today. I bought a hard to source bag of Harlow cat food (10lbs) for a super cheap price with the coupon. Delivery was fast and I totally recommend it. This is the second time that I have bought from them and they were both great experiences. I am not easily impressed, but this company ticks all the boxes
leonard R.
They sent me a bird feeder ,it came broken and in parts,they replaced it with another one full of paints chips,I’ve asked for a refund 4 times now with no response the bird feeder is made in Thailand not canada
Bradley H.
I am from Canada. Chewy.com does not ship to Canada. I sent the items to a U.S. Warehouse for transfer to Canada. Chewy.Com split my order without my consent, doubling my transfer costs. I will never buy from Chewy.com again. Nonsense. Buy elsewhere.
Jim S.
Chewy consistently delivers my order - via FedEx -to the wrong residence. Address is correct but deliveries go to wrong home. I do not have this issue with GrubHub, Lyft, UPS or the USPS. In fact I NEVER have this issue with anyone but Chewy. When I complain, Chewy customer service indicates they will communicate to FedEx. I don’t believe that they do anything or they have absolutely no influence on FedEx. I have stopped using Chewy.
Ronnie R.
I gave a Chewy review warning people that the Reveal cat food I ordered were the larger 5.5 oz cans. My cat likes the small cans. I didn't think to send them back to Chewy. But customer service saw my review and sent me an email, offering to send me a return label. And it was a lovely email. Asked about my cat and said they would love a picture and any stories I had about him. This is not the first amazing experience I had with Chewy. Their leadership is smart!
