Chewy.comReviews of chewy.com

The pigeon feed I received (Brown's Premium Kafir) was infested with Indian Meal Moths. These are very difficult to eradicate. This happened in two separate orders.

Very good delivery, price and customer services. I really recommend Chewy.

On an ad on msn Chewy.com said there is a 35% on first order it doesn't say it has to be on autoship and there max. discount is only $20.00 not 35% off ,so that's a lie and misleading the customer ! I have had a few issues with this with chewy.com customer service in the past! Its a SCAM!! Mrs. D.Demalley

I ordered a KONG Wubba from Chewy.ca and was shocked to receive one that had already been chewed. Clearly it was a return or used product that should never have been sent out again. To make things worse, Chewy did nothing to rectify the issue when I contacted them. For a company that claims to care about pets, this is unacceptable. I won’t be ordering from them again and would warn other pet owners to check their items carefully.

The website offers a guest checkout feature with ApplePay but forces you to login to your account if it recognizes your email. It’s extra clicks and inefficient.

Chewy is an amazing company! If you need help, and call, you get in touch with an actual human, and they are so friendly. My family has used Chewy for years, and we have had nothing but great experiences.

We tried to order an eGift card for our son's cat on our son's birthday. Instead of the card coming in the e-mail, the message was to call Chewy. We spoke to an agent who went over every aspect of the order and payment. This took a very long time. Then, instead of approving the order, she said that this would go to another office who would call within 24 hours to go over all of it again. We said to just cancel the order. We called Customer Service, who said the first agent followed procedure and did not have the authority to approve the order. Why couldn't she say so, and not waste our time? We have never had this kind of experience with any other company. We posted a review previously about this, but this is updated after speaking to Chewy Customer Service who said indeed this is how it works. Also, we called the credit card service who verified that the card was good.

I’ve been a longtime customer of Chewy and have generally had great experiences, but this recent one has left me extremely disappointed and concerned for both my safety and my pet's. I purchased the Frisco Quilted Orthopedic Pillow Lounger Dog Bed, which is advertised as having a removable, washable cover. The product description and even an answered customer question explicitly state that there is no fiberglass. However, when I removed the cover to wash it—as the tag instructs—I immediately noticed sparkling fiberglass fibers becoming airborne. My skin became irritated, and my apartment was contaminated with fiberglass particles. This was not disclosed anywhere in the product listing, packaging, or care instructions. I even included a video showing the fiberglass when I contacted Chewy. While customer service did refund the cost of the bed and apologized, the response felt inadequate given the health risk involved. I was told to “properly discard” the bed, but no further concern or action was taken beyond that. I’m sharing this because fiberglass exposure is serious—for humans and animals—and this product could harm someone else unaware of the risk. I hope Chewy reconsiders carrying items with undisclosed hazardous materials, or at the very least, updates product listings with full transparency. I appreciate the refund, but this experience shook my trust in Chewy’s product safety standards.