Chewy.comReviews of chewy.com

they have amazing customer service, something went wrong and my cage wasn't delivered and they sent me a new one for free with expedited shipping

I placed my first order with Chewy and noticed I had been charged twice for the order. I spoke with a Chewy Rep who told me that this is done for orders - one charge to place the order - and the second duplicate charge is a pending charge that is refunded after 1-2 days. I find this practice to be unethical - stealing really. Holding our money in their account for those days unnecessarily (Amazon doesn't do this for my orders for example) to do what they want with it (earning interest that I should be earning) is wrong. That was my first and last order.

One of our dogs needs a prescription food and Chewy.Com has been the easiest way for us to get what he needs. Our last order arrived on time but after opening it, it appeared to have been dropped and significantly dented about 9 of the cans. The damage wasn't enough to affect the quality of the product as the seal on the can was not broken, but if it were a retail establishment it probably would have been placed on the clearance aisle. I wrote to Chewy.Com just so that they could be aware of a problem in shipping. I specifically stated that I was not expecting any compensation for this, but the next day I received a response stating that they were very concerned with their shipping and delivery and they were sending a replacement shipment. They also told me that I did not need to return the damaged order. This is outstanding customer relations. I wish more companies could have this philosophy of business and customer relations.

i like to shop as a guest. can't do that with chewy. They let me in to put stuff in the cart but will not let me buy w/o an account. Can't even get in to cancel the stuff in the cart. Then they send me an e-mail for a review, but YA HAVE TO HAVE AN ACCOUNT EVEN TO GET IN FOR A REVIEW. Tanks, but i can find the stuff elsewhere.

Chewy.com is an amazing site and a wonderful company! If you need help they don’t just ask enough to solve a problem and move on. They ask about your pet and actually care, I love that!! I have a very sick, older cat and they have worked with me to try to find her what she needs. She is a picky eater now and they have helped me find something to make her gain weight! There was a food that I ordered and she wouldn’t eat, they told me to donate it to my local shelter!! This company loves animals! They care and their service goes above and beyond! Way to go Chewy, you have a customer for life from me.

After a long day of work, I unboxed my chewy order and the expensive cat food I ordered was opened/damaged in the shipment box. I was dreading a customer service phone call and all the stress from having to return the item. I sucked it up and called their customer service number at 8:15 PM EST and received a LIVE and LOCAL person on the phone on the first ring. They looked up my order by my phone number, I told them the brand of food, and a replacement was initiated that moment with apologies. When asked if I needed to send it back, they said no! Phone call=3 minutes. Now, this type of service makes online ordering easy and convenient. I will continue to use chewy because of this customer service. I can’t say enough how nice it is to get help with a live person after working hours and not to have to ship a damaged item back. Well worth it, and kudos to chewy. I will use the time I saved to write as many positive reviews I can because of this!

I needed prescription food for my little Yorkie. Was running out of food the vet gave me and I could not find it at Petsmart. Called Chewy and explained my situation. They had the prescription food to me in 24 hours. I will be shopping at Chewy from now on. Great customer service and good prices. Thanks Chewy!!!!

Fluent friendly phone support doesn't offset Chewy's chronic systems and inventory failures. Given the hefty margins on dog food and Chewy's pet store equivalent prices, there has to be a better online solution available or on the way. If you know of one, please leave a comment on the review. Thanks