Chewy.comReviews of chewy.com

The best company I have ever come across in all the years I have had pets

Chewy is awesome! I have used Chewy for years and have been pleased with the easy online ordering, customer service, variety and quality of products for my dog, cat, and birds. I was shocked to receive a Christmas card from Chewy the first year and continue to receive one each year! What company does this? My dog was recently mauled and passed away after I had purchased a 75 pound bag of expensive dog food. The bag had not been opened. I called to see if I could send it back somehow for a refund. The person on the phone was so compassionate and refunded my account for the full amount and did not put me through having to mail it back. I have subsequently donated the food to a shelter. I have just been able to put my words together to write this thank you to Chewy as my dog died in late early November...but I have not forgotten what Chewy did for me during a very difficult time. Love, Susan

Chewy has a great selection of products and fast shipping, however since they’ve acquired petfooddirect there prices have increased and they don’t offer the sales that petfooddirect used to have! I’ve personally spent thousands of dollars at both sites but have become increasing disappointed with chewy. Chewy is also part of Petsmart, and they no longer offer their big friends and family sales! I have recently tried shopping at Drsfostersandsmith. Although they don’t have nearly the food selection that chewy has, they do run excellent sales and have fast shipping. It just is disappointing how chewy has tried to swallow the competition and then take advantage of that position! I live out in the country and have trapped more than 20 feral cats and had them all spayed or neutered. Although I’m glad I was able to stop them multiplying there are still about 16 ferals that basically rely on me to keep them fed! It was so much easier when petfooddirect was in business because they had great sales. Unfortunately now it’s increasingly difficult to keep the ferals fed like I used to. Thankfully a non profit organization was able to find forever homes for the last litter of seven kittens I was able to trap, but I haven’t found anyone willing to take on any of the older feral cats, and I won’t just leave them starve. I have even bought outdoor heated shelters for the ferals to try and keep them comfortable in our cold winter weather. Owning 2 large dogs and six indoor cats of my own I spend quite a lot on these sites, just ask my six spoiled Sphynx! Chewy does have a great selection, fast shipping and helpful customer service, but they really should offer more discounts to their customers. I wish I could offer a better life to the ferals but I have nowhere to shelter them. It’s actually very sad when one doesn’t come eat because you know that it was most likely taken by a coyote or hit by a car. I try my best to do what I can to keep them healthy and fed.

Chewy has hands down the best customer service I’ve ever seen. It’s amazing to see how much they care about your animals and are always willing to help. They have 1-2 day free shipping with a $50 purchase and if you auto ship your orders, you even get a discount on select items. Their return policy is amazing as well. I once forgot to change the date of my auto ship and was charged for an order I didn’t need. I told chewy this immediately after I received this and they refunded me back for the whole order and told me to donate it to a local shelter or give it to a friend. Another time I was experimenting with companies to feed my cat and I bought her Blue Buffalo and Tiny Tiger cases of food. I thought she would like the new food but she hated it with a passion. She would just sniff it, gag and then walk away, not even touching the food. When she actually tasted it, she gagged and vomited. I told all of this to chewy and they refunded me back for OPEN BOXES OF FOOD. THAT’S JUST AMAZING CUSTOMER SERVICE, WHERE THEY EVEN REFUNDED ME FOR FOOD THAT MY CAT HATED BECAUSE SHE WAS PICKY. For another order, I purchased 2 3-packs of cat milk and received 2 cases of cat milk instead (8 3 packs of cat milk in each case). I was scared I was going to be overcharged, so I told chewy the situation immediately. Instead of having to return or being charged for the extra milk, they told me to keep it as a New Year gift from them. I love chewy and will continue to shop from them for a long time.

I've just started using Chewy.com at the end of last year. So far they've been spot on. My orders have been on time with no issues. Their website is easily navigated. It was even easy to update my Autoships. If you're like me the thing that kept me from ordering was cost. But guys the prices are dead on with what I pay at Walmart or at a pet store chain. I'm sure if you're a dedicated couponer you can get better prices in store, but I don't want to take the time out of my busy life to do that. So for me paying basically the same amount to not have to remember to pick up dog food and treats and then bonus have it delivered to my door....um...no brainer. We've also gotten toys from them and my furbabies have loved them. So what are you waiting for. TRY THEM!

Not sure how they did this but I ordered on a Sunday afternoon and it all come on Monday at 11am

Not a man of his word.. So.. I don't know if this has happened to anybody else but recently, I think, chewy changed its return policy(?) I've been a chewy member for about a year now. Previously, when my dog was not fully satisfied with the product I ordered, we used to ask the customer service for a return. Then, the customer service would offer a generous return policy by giving back the money on the spot and asking me to donate to a local animal shelter. That way, it was convenient for me since I would get the money back right away and I would donate the product at my leisure. Recently, however, the customer service asks to ship the product back. Once they get the product, they would give my money back. I understand that this should be the right (?) way to do returns but this is very annoying because its already been three weeks since I sent the packages back and yet I'm not getting my money back. Plus, it was great to donate to the animals near me.

I recently had an experience of ordering the wrong dog food. I figured I would just have to feed my six year old dog puppy food. But no. The company told me to donate it to a shelterasks credited my account. In my book, that is excellent customer. I am impressed with the ease of the website as well as the speed of delivery. Excellent customer service.