Chewy.comReviews of chewy.com

I love this place! I get all my dogs food, treats, potty pads, collar and leash and its delivered to my door. How great is that!

This is the 2nd time I've placed an order and both times it was not delivered to my door. The reason why I chose this mail order service is because they advertise delivery to your door. I've been home all day today and according to tracking it was delivered at 3:12pm, wrong. I gave it a 2nd chance, there won't be a 3rd.

I’ve use a mobility device to get around. Even though I can shop around, it poses some difficulty to obtain pet food, mainly the problem of the sheer weight of items that my pet needs. I know most clerks are extremely willing to help, but, they’re not around when I get home. So, about 7 or 8 years ago, my primary care Doctor suggested I try Chewy dot com! I did, and I have never gone back to the pet stores since!!! They have never let me down! Deliveries are perfect, packing slip enclosed, and it’s outside my apartment door on the day it’s due! I can’t tell you how much I appreciate their service. Delivery (mine average $70.00 to $90.00) every 6 weeks, since orders over $50.00 are free. Tabitha is 9 years now, so I anticipate a long relationship! HTH!!!

I have been a Chewy customer for many years. All my orders (autoship and random) have been on time. I have saved a lot on food that is specialized for my Pom who has a bladder condition. I am able to get everything that fit the needs of my special needs collie as well. I actually am writing this because of my last order. One of the items cane damaged. It was not an expensive item, but I would not be able to use it. I called and their customer service was wonderful. Within days I received that product with a couple more. I was very impressed that it was handled in this way and felt they were standing behind there company to treat customers properly. Thank you for such impressive customer service. It truly is a lost art.

This company doesn't even deserve a 1 star. I have tried to order insulin for our dog who was diagnosed recently. He is critical right now but had a few days to get it. We ordered on Saturday and yet to receive it even though it was to be an overnight delivery. We called on Monday and they said it was shipping overnight. We called on Tuesday and two different reps first told us it didn't deliver and wasn't approved. Then the other rep said the other rep was talking with our vet again and its approved it will be shipped over night. Checked the site again and still pending. Called on Wednesday and did talk to a lead supervisor after being told it hadn't shipped. Bernard apologized and got it approved for overnight shipping. Called on Thursday morning because it was pending yet again. The rep told me oh yes it has shipped but believe it or not, we don't see it either. We see what you do. I will call FedEx and see if its delivering today. I said I want the tracking # and then I wanted to know a time. Her reply she doesn't have access to that. Then how was she going to track my order. She never called me back like she said. Mind you my dog has already been rushed to the vet during this time. At this time, my vet said we can't wait any longer. His health is deteriorating quickly. They ordered at 3 p.m. and was delivered on Thursday morning. I called back and was put on hold for quite some time. The rep apologized it had not shipped. I demanded a manager. He was also kind and said this is not how our company operates. Apparently, the RX couldn't ship it because they were out of dry ice. At this point in time, everybody there except Bernard lies. I do not trust this company at all and will never shop there again and will recommend to my vet to not recommend them. They already agreed.

Before my last two orders I would have given Chewy five stars. However, my last two autoship orders have been late by five to ten days. Chewy has been nice on the phone but here's my issue. Chewy is a logistics company. They don't produce anything, they just move product. Therefore when a problem with their logistics occurs they had better be good at fixing the problem. They aren't. I can't tell you how many times I heard, "We'll escalate this the our FedEx rep right away". Yet nothing happened... over and over again. Chewy didn't offer to send another shipment with a different carrier and apparently they have zero clout with FedEx (or Chewy was just shinning me on, how would I know?). The most amazing thing to me is they accepted the loss of my business, $200 every month on autoship, like it was nothing. Are their any small businesses that would like a $200/mo customer? Amazing. The people on the phone are great but the reality is Chewy is just another big company and you are just another number.

I am usually not one who writes reviews unless something is very bad or very good. In the case of Chewy it is definitely very good. They double shipped my order probably on my error. I called them when I got a shipping notice and they apologized and said they would cancel the order and issue a refund. Next day the order arrived, probably was too late to cancel Fedex. I called them back and and asked what I should do with the order. They suggested I donate it to an animal shelter and they had already credited me. This was a $90 order. I just dropped the bags off at the Cosgrove Animal Shelter. It's refreshing to see a company not only high in customer service but cares about the animals that keeps them in business.

I love being able to order big boxes of litter and big bags of cat food and not have to lift and carry it to my car, and to my house. The commercials are deceiving, thug. It says free delivery, but fails to add for orders over $49. They need to improve on their packaging. Twice they have sent the heavy objects in the same box as breakables without any padding, so things were broken. The company was very apologetic and immediately sent free replacements. The representatives are always so nice on the phone when you call them with a problem. Will continue to order from them.