Chewy.comReviews of chewy.com

Consistently late. They advertise 1-2 days. Their prices are equivalent to the big box stores. Save yourself the headache and just get it there.

The last two orders of cat litter their delivery service just backs in the drive way and throw it out the door.. Won't order again 😣 will just buy at store from here on out.

This is the Best customer service I've had in a while. I ordered a product that was too small and was dreading the return process. I finally made the call and Diamond made is seamless. We all have busy lives and Chewy really cares about making it easy to get the product you need. I would recommend this company to any person asking. Thank you Chewy!

First time I used Chewy was Feb. 25 2019, I found customer service to be very helpful when I placed my order. Received my first order today and was very pleased with the 2 day shipping and products. Will be using Chewy from now on.

I used Chewy for more than three years. They frequently delivered damaged product, which I reported. The most recent occurrence resulted in customer service telling me that I needed to contact them after each order to request that they package my shipment more carefully. Instead of fixing the issue, they expected me to do so.

I recently ordered a harness of the wrong size and when calling to return it I spoke with 2 excellent representatives! They were so kind and considerate and told me that I would be refunded and should just donate the item to the animal shelter. I can not believe how generous Chewy is as a company and will definitely shop for all my pet needs on this website.

I ordered $92 worth of pet food on Thursday Feb. 21. Order was 1-2 days shipping. I did not recieve mo order on Saturday Feb. 23, I called checked the Chewy website and it showed that my order had not shipped. I called Chewy to find out why, I got a lame excuse about weather ( this has been going on for 3 months with them). I was told it would be here Tuesday Feb 26th, I checked Chewy web sight again, not shipped....I called back! I talked to ANOTHER SUPERVISOR, she said they have 19,000 backed up orders!!!!! So, 19,000 other people, clear back to Feb. 11th are still waiting or their orders! I am being given a full refund WHEN the food FINALLY DOES SHIP, and I get to keep the food. For 3 months now, I have been getting ALL OF MY CHEWY FREE BECAUSE THEY CANNOT SHIP IT ON TIME! I was told it is the PEOPLE THAT ACTUALLY SHIP IT TO US, NOT THEM. I CONFIRMRD THIS WITH THE PEOPLE WHO MAKE THE SPECIAL BRAND OF CAT FOOD I USE, IN COLORADO! THE FOOD IS IN STOCK AT CHEWY, THEY JUST CANNOT GRT IT SHIPPED OUT TO US BECAUSE OF PEOPLE LIKE FED EX!

NOT HAPPY...ORDERED 2 DAYS AGO ORDER NEVER SHIPPED. ORDERED YESTERDAY AND BEING DELIVERED TODAY. WYD. CALLED CUSTOMER SERVICE NOT THRILLED HAVE NO CLUE WHY MY ORDER DIDN'T SHIP????