Chewy.comReviews of chewy.com

Customer service is prompt and friendly. I placed an order to a previous address, and the company sent out a second order no questions asked. Previous orders were always received on time and complete. Thank you, Chewy!

Most recently, thinking that my pet Bop was afflicted so badly by arthritis, I came to Chewy.com to find her a wheelchair. Only her back legs were affected & I really had hoped these wheels would be my answer to support her through the rest of her days. I chose a very expensive set of wheels, but as a devoted pet lover, it was money well spent. Sadly, the day before the wheels arrived, I had to have my baby put down. As it turned out, not only was she afflicted by arthritis, but her specialist found tumors at the base of her neck & further down her spine. Baby Bop was an antique & I could not see putting her through not only the surgery, but also the painful recovery sure to come. The following day, her wheels arrived. Not knowing what to do, I called Chewy to see how they wanted me to return the unopened box. The representative was kind & compassionate & suggested that I donate the wheels to a pet rescue group. She told me she would refund my money, which did happen the day afterward. I was feeling empty without Bop so I stole away to the beach, my happy place. Just 1 day later, my daughter-in-law called me to say that someone had sent me flowers. I could not imagine who?! She opened the card & they were sent by the team at Chewy! This company had already done the right thing by me, but flowers too! I was so shocked! I cried. I am writing this review to let others who do not know the how absolutely wonderful this company is! They are not just in it to make money, but reputable, trustworthy, & compassionate! Their standard is so high! They need to teach other companies what customer service means! Chewy team, Many Thanks! I will forever boast about my experience with you! Kathleen Parks Cumming, Ga

I last week purchased a dog house and a few other items from them. All the items were suppose to ship in 1-2 business day. All of the other items came in on Saturday, two days after I placed the order. The dog house according to the tracking left the warehouse the same time as the other items but it won’t be here until the 10th. So, I emailed them and they told me there shipping policy, about orders after three don’t ship out until the following day, fed-ex doesn’t ship Sunday or Monday, and that because I’m so far it will take and extra day? The other package left same time and traveled same distance. It got here on time. So I emailed them my response about what I felt like didn’t make sense and they told me: They understand that I’m just being impatient because I want what’s best for my pet baby. They are here for me and my pets and all our needs. They hope I have a great day. I could have gotten this off of amazon and it would for sure have been delivered on Saturday. We just wanted to deal with a company that deals with just pet products Incase it was damaged and make sure it was a good quality. Never again!

I ordered my 3rd order for about $160 from chewy/com when it arrived I picked the big box up I noticed it did not weigh much since I was suppose to have a 24 pound of blue buffalo dog food. I opened box and sure thing the other items was there and no dog food even though carton content label says it was. Called 800 number and the rep says i ship you a replacement bag that you will not have to pay for which is stupid to say since I already paid for it. I told him the only reason I moved my auto ship date up was I needed the dog food which I do not have. He says it should be there Wednesday and then asks is there anything else he could do. I said yeah see what you can do to get the food here quicker since it is Saturday. His response was to giggle/laugh about it. Never once did he apologize. So I said BYE. Then I look at tracking notice that FedEx had sent me weight on it said 10.5 pounds, I looked at shipping label that Chewy crew put on box and it said it actual weight 32 pounds. So my thoughts is Chewy is NOT the place for Pet Lovers to shop!!!!!

I lov Chewy.com

I called in to check status on a order and spoke with the most Amazing rep named Joshua. We began to talk & he never thought he would have a lady crying on his phone about a family member Mingus the Cat passing away. He was so kind & lovely & I kept apologizing for the tears of sadness. He understood !! Two days later I recieved my package along with flowers from this Awesome company. Deepest sympathy on my loss. I can't Thank you All enough for everything. It made my day.♡♡

Received a box from Chewy.com as a donation for my son’s animal shelter project. I brought the box in the house and my 3 kids and I excitedly opened it to see what was inside. The box was sealed. When we opened it and started to pull out the dog bed, a huge rat jumped out of the box. We screamed and ran away in terror. After we calmed down, we searched the box for any holes and did not find any. The box was fully intact. The dog food and bone bag inside had holes in them with food and bones all over the bottom of the box. There were rat feces in the box. We immediately contact Chewy.com and they apologized and said they would cover any cost incurred from traps and an exterminator. We proceeded to set traps thinking we had only one rat in our house. To our surprise, we have caught 4 rats. THERE WERE 4 RATS IN MY CHEWY.COM BOX. One rat bit through my water hose on my fridge which caused a major floor that damaged my basement ceiling. Not knowing how many rats were in the box and if any were pregnant, which could cause a major infestation, we decided it was necessary to call an exterminator. Chewy.com had initially said they would cover all costs. After getting an estimate and submitting it, chewy.com is now refusing to pay and totally refusing to take responsibility. I am so thoroughly disappointed and appalled at Chewy.com. My family has been living in absolute fear and potentially could be exposed to serious diseases from the rodents that chewy.com shipped to me and they can’t even take responsibility. I never thought in a million years that collecting animal supplies with my son would turn into such a nightmare. Chewy.com should be disgusted and ashamed of themselves!!!

We have used Chewy for 2 years now, and for the second time in a row, my order took 3 extra days from the expected delivery day. Called and they said I can go buy it at the store and they will reimburse methe additional cost, but cant help that the order will be late once again. I am now going back to Pet Smart, the box dealer for them and start getting the rewards they offer, also I can get it when its more convenient for me, not Chewy.