Chewy.comReviews of chewy.com

I love chewy. They are very attentive and always have my order 12 hours after I order it. (I spend over $50 for one day shipping). The customer service is superb as well. Lifelong client from here on out.

My dog died 3 mo ago, he was my souldog, 1 in a million. The credited me for his food and said give it to a shelter or rescue. Today I got a painting of him that is so awesome. CHEWY is the absolute best worldwide 💗

Chewy is a wonderful website with fantastic customer service. I've been using Chewy's autoship for probably a couple years now and order other items now and then. I always get my packages within two days. This last order, however, never showed up though it claimed delivered on the tracking details. I emailed customer service asking what to do and within a few hours I had a reply and a new shipment being processed, no questions asked! I love this company and will stay a committed customer. Thank you Chewy!

Amazing website and customer service. Thank you chewy.com for a user friendly and convenient website. Big thank you for your amazing customer service reps. I have had to make 2 phone calls in due to me messing up my orders and every time I have called the reps are so pleasant and very respectful. They really step up in the part of customers needs and wants. They are so quick to fix my errors for me. Once again, thank you chewy.com, you truly are an amazing company.

I returned items to Chewy.com but never received a refund for items I returned even though I contacted them several times to resolve the matter. Each and every time I have contacted Chewy.com to inquire about the status of my refund I'm told by customer service reps that refund was processed in the amount of $31.95 to be returned to my credit card . As of today, June 13, 2019 I have yet to receive a refund to my credit card. The last time I spoke to Chewy.com customer service I was told they processed the refund so I should contact my credit card company to ask them why they didn't process the refund. I was completely offended and disgusted to be treated in this manner as a first time customer. All I want is my money returned to me as I will never again do business with a company with poor customer service. Thank you

Will never buy anything from chewy again ordered an dog cage an when i opened the package the Styrofoam was all broken an flung out the box an all over my house not including i have to clean the cage now before i even put it together as well as clean my house an when i called to complain basiclly got told it wasnt their fault

This is an amazing company. Our orders are timely and delivered right to my door. Our dog passed away and the next day our order shipped. I wrote them asking if we could send it back but they responded telling us they refunded the money and donate the food in our dogs name. Seriously a class act company who will always have our business.

I can't say enough about Chewy.com's customer service. I purchased a pet fountain from them over a year ago. The motor went out after a few months so I asked if they could replace it but they replaced it with a brand new one! The second one failed recently, too, so I contacted them again. Again, they replaced it with a new one. During the email correspondence, they asked for a picture of my cat and I obliged. A few weeks later, I received a package from them. I knew I hadn't ordered anything else and was surprised to find a lovely painting on canvas of my sweet little Schatzi. Such a nice surprise! I find them to be the kindest, sweetest people. They've sent flowers to my friends after their pets have passed away. It's just a great company.