Chewy.comReviews of chewy.com

I love Chewy. Very competitive prices, speedy shipping, and excellent customer service!

Placed order for 2 items, and charged accordingly on my debit card. Then saw a second charge for another amount later that day. Both still pending but holding my money that had never been authorized to be held or charged. Called and was told this is how the ship from 2 warehouses. Not acceptable and I will not continues using their service.

I absolutely love Chewy.com. When I call an actual person always answers the phone. They are always very helpful and fix any concern I may have.

I been having a problem with chewy delivery service..I do not want Lasiership from Montgomery cty,pa to deliver my items-just ups only

I was so excited to use this site, so I purchased a few items for my cats at Chewy.com on the 16 July. When I got the box I noticed the litter was missing so I checked the tracking and apparently they did my order in two separate shipping. I kept waiting and looking for the the next day but it never came. I finally call their customer service and they said Chewy.com never send my litter to Fedex. So the guy said he will have to send a replacement but I wouldn’t get it till Tuesday the 23 July. I still would have to go out and purchase litter so that’s stupid. I told him to refund my money and I cancel all future order. I will find somewhere else to get my stuff.

You don’t find customer service like this anymore!! The last order I placed had the wrong address for delivery- MY error. The dog’s medicine shipment was immediately replaced at no charge (with expedited shipping )and she did not miss one day of her meds. This could have had a catastrophic otherwise. Thank you Chewy’s!!!

I love the selection. We can get all 6 of our pets' food in one place, and there are 4 different kinds. I love the convenience and price. I do not love the packaging. More than once, we have gotten damaged product. Customer service tries to help, but the original issue is never fixed. Packaging is the issue. No padding in boxes, boxes too big for items so they slide all over inside.

I spoke to 2 people and asked them to not ship my auto shipment until a week later. I was told that it would not ship until the date I asked for. But it still shipped on a credit card I told them NOT to ship on. when I called to find out what happened, I spoke to 2 people that pretty much said .... oh well, it shipped and there is nothing we can do about it. then was told it would take 3-5 business days to get it refunded back to my credit card. I work in customer service and I would never speak to a customer they way I was spoken to. This is making me rethink about ordering from this site. Very unhappy are not the words