Chewy.comReviews of chewy.com

I used to love Chewy. This year every delivery has arrived poorly packaged with damaged products, FedEx is now delivering the products and refuse to leave on porch under awning so many boxes have been left at the garage in the rain. Yes, you read that right, with flash flood warnings announced all day, the lazy FedEx driver dumps the boxes off the truck where he can pull up and does NOT walk an additional 10 feet to leave in safe dry area. I've emailed customer service twice and received NO response or refund of the damaged products which is a big shift in service from what I had come to expect in the past. Not sure if it is organizational changes or just a method of going as cheap as possible now that Chewy has grown but I'm overall disappointed and it's cost me more money in the long run by having to throw things away. I've cancelled my auto ship and will no longer purchase from Chewy unless they can prove that they care about their customers again. They are not even packaging items with any logic so that heavy items don't crush other items, or tubes of electrolytes missing caps so the product is all over the box, cat liter busted and spilled everywhere, etc.

Chewy has the best customer service in the history of the omniverse and I'm now a customer for life. I have a cat with severe food allergies and due to a mix-up at home we ran very low on his single-ingredient rabbit food that is hard to find locally. Ordered from Chewy and On-Trac said they delivered it two days later but, alas, didn't. I called Chewy and they 1) answered the phone right away, 2) immediately rushed a free replacement, 3) called around to find a local store that carried the food, and 4) credited me for out-of-pocket expense to go to the store and get a couple cans to carry us over.

I am now on the fifth day of awaiting my order. If you live in Columbia, MO this could happen to you! If you order you dog food and it comes from Dallas you get it in two days. However if it comes out of Florida you will be lucky to get it in five days. There is just terrible service from FedEx also as thy said it would come Wednesday and here I am at noon on Thursday waiting for my dog food. I will never do business with Chewy.com again. TJ

I ordered a winter coat for my dog that didn’t fit. They sent me the correct size and asked me to donate the first coat to my local shelter. They really seem to care about animals. I have saved a lot of money via their subscription service, too!

We lost our fur baby this past January 😢💔. Her birthday would have been July 30th. Chewys sent out a birthday card for her. We called and ask they fix this in there system so it doesn't happen again. They went a step further and surprised us with flowers and a sympathy card. Thank you we greatly appreciate it!

So I do not normally leave reviews. That being said I was just so blown away with their customer service that I absolutely had to. I had set my auto ship incorrectly (entirely my fault) and was receiving food way too soon. I had noticed they sent an email before shipment of the second auto ship order wanting me to confirm that i wanted it, but got busy and forgot to reply that I didn’t. (Again MY fault) when I saw the box on my door my heart sank because I just couldn’t afford the extra expense, especially when we had no need for it. Sent an email explaining what happened to their customer service l, and had a response from Kelsey an hour later telling me that not only was my money refunded, be we could go ahead and donate the food we received to our favorite shelter. THAT is how you retain customers people. Love Kelsey, love chewy, we need more companies like this!!!!

I do like the convenience of having the delivery and lower cost. However I was very frustrated with whomever delivered my stuff . This is the first and only time I tried this service. They left two very heavy large boxes on the first floor of my apartment complex blocking the entrance. First off there are handicapped people who live on the first floor who were not able to get into their apartments without having some one move the boxes. Secondly I had to carry to very heavy boxes up two flights of stairs because the delivery guy could not be bothered to bring it to my door. Luckily I'm young and could manage. My issue is that its going against the advertising. The whole point of this company is so you don't have to carry heavy boxes of kitty litter food and cat towers up stairs.

This is for Chewy.com I been doing business with this company a long time. They mislead the people When purchasing a bag of dog food it said buy one get one free.Until the Igknorant customer service speaks they say no it's on another page if they kept a sale they should honor it,then they Saul into your account if if it was a mistake they should remove it and they are very expensive. Then read that they were purchased by Pet Smart Chewy is lining their pockets of companies that are responsible for cruelty to small animals.It sickens me just look it up and the CEO is Ryan Cohen and Peta read about this the horrible treatment of killing and torturing is small animals just look it up