Chewy.comReviews of chewy.com

My fur babies and I just love Chewy! I always get my deliveries on time! Their customer reps are so helpful and so friendly when I contact them! I love the prices and the selection! On two occasions I received extra items that I did not order (perhaps warehouse personnel accidentally misplaced). I contacted Chewy and they said to donate it to an animal shelter. Love!! On another occasion, I received an item that came damaged and they shipped a replacement free of charge. Gotta love that!

My elderly cat was put on a special diet, for which we used Chewy's scheduled delivery service. The website was a breeze to navigate, the shipments were prompt and well-packaged, and I was able to get free shipping. This was a real plus since we live far from town.When I did call with a question, the Chewy staff was always cheerful and professional. When my cat died, I was able to get a refund. Chewy provided the best online experience I've had. I would highly recommend them.

Take caution when using Chewy! The website itself was never an issue for me. My issue is with how chewy's system does their payment. I ordered multiple items totaling $171.42. They took the $171.42 out of my account right then. The items shipped in 3 seperate packages and they charged 3 separate charges for what was in each package for a total of the $171.42 (there was still a hold for the original $171.42 for a total charge to my account for $342.84). I recieved all 3 packages and yet there is still a hold on the original $171.42, 5 days later I still am out a total of $342.84! Customer service was of no help. They told me that the hold must have gotten "stuck" and I needed to do a 3 way call with my bank for them to release the $171.42 so I can have it back otherwise I will never get it back! They said there was absolutely NOTHING else they could do for me! I can not do a 3 way call with my bank, however, luckily my bank has a security policy and will only hold for so long before they automatically put it back in my account so, I should get my money back in a few days only because of my banks policy not because chewy released the hold of my money!. Chewy seems to have a pretty shady "system" for their payments and finds some way to cheat people out of their money. I will never do business with them again for taking too much money out of my account without my authorization, and then giving me a hassle for getting it back!

Cheyenne with chewy was awesome on my phone call today! FedEx lost my package and my dog is now out of food since they lost it. Cheyenne refunded me $10 to go buy some food locally & sent me out a new bag which should be here in TWO DAYS! Amazing. I was on the phone for a whole 2 minutes and she had everything taken care of. So grateful & thankful. Thank you Cheyenne & chewy.com!

I placed my 1st & last order with Chewy 8/31/19 at 6 pm. It's 9/4/19, 6 pm and I still don't have my order. It's been "out for delivery" for 2 day's now. Chewy charged my bank acct 8/31 and received payment but I'm still waiting. What's the advantage? Next time I'll order from Walmart.com. Same or better pricing and good service on shipping. I'm not impressed and I'm so glad I didn't choose "autoship". My dog will be out of his food tomorrow

Chewy has excellent customer service. They deserve 5 stars as long as they use FEDEX for their deliveries. However, I had to take off one star because they insist in using OnTrack at times to make deliveries. This company really should change their name to "OffTrack." I hope Chewy reconsiders using this company because it is afffecting their wonderful business.

If I could leave no stars I would. My vet referred me to this company as they carry a dry cat food no longer available on the shelves. BEWARE, they double-dip in your bank account. The company drop ships and you will see itemized withdrawals, but then they go back and put a PENDING HOLD for the total balance. My bank said, a hold is a hold, pending or not, hence for 36 hours $39.02 was frozen. NO company has the authorization to double-dip. When I spoke TO the CS mgr he could not have been more detached, spoke a mile-a-minute and said he would send me a 'pending hold' release for my bank. When does anyone have time to deal with this kind of thing in life. I sure don't. NEVER AGAIN AND I WILL LET MY VET KNOW THIS MORNING.

CHEWY IT SELF IS GREAT BUT THERE CUSTOMER SERVICE SUCKS AZZ THEY LIE FOR NOTHING AND HOLD UR MONEY EVEN THO THEY BEEN HAD THERE PACKET..