Chewy.comReviews of chewy.com

Every month, I get cat litter delivered that weighs a TON. Why do I get it delivered you might ask? Because it is too heavy for me to lift on my own. After the first month or so, they stopped delivering the box to my door, negating the whole purpose of this service for me. I have reached out THREE times regarding this recurring issue and not ONE thing has changed despite many empty promises and ample opportunity. Do yourself a favor and avoid this service, they do not care about their customers or their safety.

This pet site is HANDS DOWN the best site ever! They ship the same day you order and without fail your order comes on time with perfect packaging! One time they sent the wrong item, but they sent the correct one no problem in no time. Things happen, but customer service was and is TOP NOTCH! I recommend all my fellow pet owners to order off their site. No complaints. Get food, litter, treats..and other times..autoshipped..and always promptly shipped. I LOVE EM!

Never ordered from them again. This review is way overdue. Back in January of 2019, I spoke with Natalie the customer service supervisor. FOUR TIMES IN A ROW they’ve sent me the wrong expired food one after the other. Very inconvenient as I was out of town and had to find a way to ship the food to my kids to feed our cat. After the first few mistakes they tried offered me a 20 lb of food to make up for it and then after that also arrived expired, they would then take the offer away and their final solution was to switch me to an old brand of food at 3lb. So much for making up for your mistakes and then lowballing us. My initial intention was to switch my cat to a new brand of food but never happened, and of course they point figures and blame it being warehouse mistake. But overall 1 star because I loved them at first and was very loyal order atleast once or twice a week at times, despise them now because of the trouble they’ve caused me and my kids. I wish I would of been treated better, for I was a very loyal customer.

I’ve been using Chewy for 1.3 years! TODAY THEY LEFT 50 POUND BOX OUTSIDE MY GATE, 20 Ft from my DOOR. I am disabled and if it rains it will all be rude because I cannot get it without PAYING to take it to my door. I WILL BE CHANGING TO A DIFFERENT MAIL ORDER PET STORE!

Sarah M.: Hi, my name is Sarah M., how may I help you? Jennifer: we ordered some items and we prepared to checkout and we got an offer for free 1-2 day shipping with purchase of $50 or more so we decided to get more stuff. none of the items but maybe 1 is getting delivered in 1-2 days. Sarah M.: I'm so sorry your order is taking a bit longer than usual. We always try to ship from the warehouse closest to you to ensure speedy delivery, but due to inventory we were unable to this time. Also at this time FedEx Home doesn't deliver on Sundays or Mondays. Our deliveries are always attempted 1-2 days, and usually only take 1-2 days, but not guaranteed. Sarah M.: For the confusion and delay I can give you a partial refund of $5 this one time. You'll see that back on your card in 3-5 days. Jennifer: im not sure how $5 is the solution but I feel you should take down that offer. I spent more money than needed just to take advantage of something I'm not even going to get. Jennifer: very misleading Sarah M.: I'm sorry for the confusion, all our shipping is attempted 1-2 days and we do our best to make it happen, I'm sorry it is taking longer this time. I'll pass your suggestion about the banner to the higher ups. Sarah M.: You'll see the $5 back on your card in 3-5 business days. Sarah M.: Is there anything else I can help you out with today? Jennifer: ill take the $5 and a free chewy box Sarah M.: I'm sorry I don't have a way to send a free box at this time. Jennifer: well I don't feel $5 is enough for the money I spent and not get my shipment for the time promoted Sarah M.: I'm sorry I can't process any additional refunds at this time. The 1-2 days is attempted but no guaranteed, I'm so sorry. Jennifer: where does it say not guaranteed. is that in big bold letters like the promotion? Jennifer: transfer me to someone that can help with this issue Sarah M.: It says that on our FAQs page. Sarah M.: One moment please while I get someone for you. Jennifer: I feel really mislead and hooked to spend more money and not get what is promoted Jennifer: very misleading Jennifer: $5 credit is nothing Malia F.: Hi, my name is Malia F., how may I help you? Sarah M. has left the chat. Jennifer: please read the existing chat. thank you Malia F.: Hi there Jennifer, I apologize for the delay in your order. I see that Sarah has provided a refund of $5. At this time we are unable to provide a free order. Malia F.: I'd be happy to waive the shipping on your next order as a one time courtesy. Orders are picked up from the warehouse Monday through Friday and delivered Tuesday through Saturday until 8pm. Any order placed during the week before 3pm usually ships the same day. Jennifer: that's all you have is just $5 for being misleading in your ad Jennifer: not happy Jennifer: I didint need to spend more money. very unhappy with this.im going to make a post and review. just lost my business. Malia F.: We try to ship orders from the closest warehouse to you but it seems the items purchased were not available in that warehouse. I apologize for this. Malia F.: FedEx doesn't deliver on Sundays or Mondays which accounts for the delay in your delivery. Malia F.: Jennifer, are you still there? Jennifer: okay well ill take the 5$ Jennifer: thanks Malia F.: I apologize your toys are not coming as quickly as you'd like. Malia F.: You can expect the refund in 3-5 business days. Malia F.: You can expect your Outward Hound PupShield Back Seat Hammock, and Helix Durable Dog Bed & Crate Mat no later than Monday. Malia F.: Jennifer, Are you still there? Jennifer: Okay, not a happy customer here. I will differently let this conversation be sent to corporate (higher "peeps"). Also, I will be posting this on media to let people know that your adds are fraud! I will not be coming back as a customer. Thanks for all your help. Malia F.: I understand your decision, please know that we do our best to ship each item from the closest warehouse to you though it doesn't always happen that way. I apologize again that this wasn't previously communicated.

Bought a cat littler that I ended up not liking at all. I put up a review on the product page about my experience with it and chewy reached out to me offering me a full refund of the item and said i don’t have to send anything back. That’s awesome customer service!

They advertise 1-2 day shipping for all order over $49. That is only true as long as ALL items are in your local warehouse. If any one item is not - the entire order will be sent to the warehouse that has the item in stock and normal shipping timelines occur. No expedited shipping option, no split order to ensure most items arrive in their promised timeframe; a better idea would be to let your consumer choose whether to include the out of stock (local) item or not. OR give you a heads up on shipping. None of that happens - when you inquire where your items is (because it's been 3 days) that is when you find out it's 7 days.

Love this company. Great folks working there. Always helpful and thoughtful.