Chewy.comReviews of chewy.com

Here's my review! I'm an educated guy, practiced medicine for years, have three girls and four rescue animals. We're hardly a dispassionate family. Chewy.com had what we were looking for and so I signed up and began plugging in my info (pretty common for any online purchase these days). However, I suddenly realized that my order had been processed (before I wanted) even after backing out online. Not only did my order go through but I then discovered that there's virtually NO WAY to cancel a Chewy.com order. Try it, I challenge you! So, while they have a plethora of amazing, well-priced products, nothing they have you cannot find on Amazon or elsewhere. And... the obvious and distinct difference is that AMAZON (for instance) actually let's you cancel an order, change it, change the shipping prefs or anything else. CHEWY.COM DOES NOT!!! AND, IF THEY SAY OTHERWISE THEY'RE FLAT OUT LYING TO YOU!!!! I had to take/pay for a shipment of an order only $2 short of free shipping because I could not change or cancel my order in order to meet the prepaid minimum. If you're reading this...do yourself a favor and make a wise, consumer-choice, and go the Amazon route or another platform that actually acts like providing customer-options is a business' duty. Don't, IMHO, go with a company who's entire attitude is tough *#*$ when it comes to purchases online. For a pet-friendly company, they'reass$*@*$ to human purchasers.

Talk about fantastic customer service. I do not think many companies would do what they did for me. I called them to change account name from my husband's name to my name. I explained that my husband had died. They took care of the changes. I thought that was the end of the story. Today I got home to find a beautiful floral arrangement from Chewy.com expressing their sympathy. WOW I know they gained a customer for life.

We had to return some harnesses because they were too big for my dogs. They told us that they’d return the money in 3-5 business days. A week went by so I called again saying that they hadn’t returned the money. They said to wait until the next day because it hadn’t been “a full week in business days”. We waited until Friday the next week and STILL NO RETURN OF OUR MONEY. We’re never buying from Chewy again, this seems like a scam and they aren’t true to their word.

I was previously set up for Autoship and thought I had canceled my Autoship and placed a new order. The new order arrived as expected —but— one week later, so did the Autoship order (that I thought I canceled). I called Chewy.com and they couldn’t be MORE helpful. The refunded me in full ($71) and told me to pay it forward by giving to a friend, family or donate to a Shelter. ***San Diego Humane Society residents will be the recipient of 7 cases of Fancy Feast. WAY TO GO CHEWY.COM !!!!!!! =^..^=

shipment arrived late and they lied despite proof. 75 bucks every couple months for five years and their apology is a one dollar coupon. Account closed, avoid them at all cost. They can't even have the same customer service rep contact you. My stuff always comes from goodyear, az 3 hours away. they tried to tell me it came out of state and explained shipping time after they "reviewed my order." After I blew that up it became the feigned one dollar coupon apology while taking no responsibility. That type of behavior is not worth saving the tax on dog food.

I recently purchased an item for a potential pet adoption. Sadly the adoption didn't happen. I was heart broken and requested to return the item. Chewy,com customer service was amazing, not only did they refund for the purchase but they suggested paying the item forward and donating to a local shelter. As a result, turning what was a hurtful experience for me, into q positive and helpful result. Much appreciated!

Great service ordered late last night an recieved items a few mins ago!! Items are exactly how the pictures look! Thank you chewy!!

Best customer service! Super responsive and ready to help. Handle all order issues and returns quickly, always with the best interest of the customer.