Chewy.comReviews of chewy.com

Chewy.com is a great company. I purchased auto ship dog food, snack & prescriptions from them more than 15 years. Chewy really cares for our pets and no problem with returns. I loss my Precious two days ago and I cancelled my auto ship online. Surprisingly, I just received a flower arrangement from Chewy.com. It really touched my heart! ❤️ I strongly recommend this company to every pet owners. Thank Chewy for your services. Precious mom

We have used this company for over 30 years. Yes over the years a little glitch would happen and Chewy would make it right. They are professional and they care about you and your pets but something happened two weeks ago that says everything about this company. We are in our 70’s and over the last 2 years we lost our 5 dogs. They were anywhere from 12 years old to 15 years old and we enjoyed every minute we had. I went on my chewy profile and removed our last dog Duke and explained we had lost him a couple of weeks ago. To our surprise, a beautiful flower arrangement was delivered with a beautiful note saying they were sorry for our loss. Now you won’t find companies like this in today’s world that care about their customers and take the time to let you know. Chewy will always have our business no matter what.

I Love Chewy! Great company who cares and amazing customer service. Chewy continues to improve daily, solid company and highly recommended.

Chewy customer service really impressed me! They resolved my problem super quickly and completely and were extremely kind and friendly. I'm very grateful for their care and concern for their customers experience and I will be ordering from them much more often!

I wish I could give Chewy a 10-star rating. Over the years I've ordered online from Chewy for my various pets, and have received excellent shipping service and customer service - without exception. On numerous occasions I've needed to call with questions, and always have been very impressed by the friendly and helpful assistance I've received. Really over the top. This past week I've also learned how truly compassionate their staff is. I am mourning the death of my dog who's been my constant companion for almost 15 years. I had just purchased some special dietary food for him, and they immediately refunded the money to my credit card and allowed me to donate the unused food to my favorite animal shelter. I also received heartfelt messages of condolence. This is a company that cares as much for pet parents as they do our pets. Please support them if you can. Chewy hires good people.

I rely on chewy, especially the pharmacy. Selection, service, pricing, and shipping are all great.

Chewy has *the best* customer service. I've been a customer for years, and they always answer the phone with a live human being who speaks excellent English, 24/7. It's nearly unheard-of these days, in which most website don't even list their phone numbers anymore. I saw a few of the reviews about people having issues with Fed Ex deliveries-- Those are issues with Fed Ex and I've experienced them too. When I called Chewy, they did everything they could from their end to rectify the situation. Fed Ex on the other hand, is miserable. Chewy has helped me reverse charges, even after products have shipped and I didn't remember my autoship. They have helped me figure out the best pet foods, and sent me cards on my pets' birthdays, and condolences when I let them know my pets have passed. They are truly unmatched in the caring department. The only other company I know who comes close is SmartPak Equine. Anyway, came here to leave my five glowing and appreciative stars.

I haven’t used them in a while but they had a special on my dog food and treats. They shipped everything in one box, 60 lbs in one box, FedEx left it in the rain. I have called repeatedly to tell them I’m disabled and can not have that heavy of boxes and they do it anyway. This is why I left in the first place, terrible customer service and they use FedEx.