Chewy.comReviews of chewy.com

BEST company ever for all my pet's needs. Excellent variety of products, packages always arrive very quickly. Customer service is wonderful, they respond very fast and are always friendly and accommodating.

Their customer service is terrible. Their prices are too high. My dog needs RX food, it already cost me a fortune, had auto ship and noticed we hadn't received a shipment. I go to the Chewy site and my auto ship order is BLOCKED??? When I called, they said, oh we just wanted to check your identity??? I have been dealing with them for years. DONE with Chewy.

🌟 Five-Star Review for Chewy – A Company with Heart 🌟 I cannot say enough good things about Chewy. Their customer service is truly outstanding—they go above and beyond in ways I never expected. Recently, my dog passed away, and I reached out to cancel her prescription food auto-shipment. A difficult task during an emotional time, but Chewy handled it with such care and understanding. Just a few days later, we received a beautiful bouquet of flowers delivered to our home, along with a heartfelt card from the team at Chewy. This touching gesture brought tears to our eyes and reminded us that compassion still exists in business today. They didn’t just see us as customers—they saw us as fellow pet lovers going through a tough loss. Chewy has earned our loyalty for life. We can’t recommend them enough for all your pets’ needs—whether it’s food, prescriptions, toys, or anything else. Their service, genuine kindness, and thoughtful support are unmatched. Thank you, Chewy, for treating us like family. 💙🐾

I absolutely love how easy their app is to use! Their customer service is amazing. I accidentally sent my order to the wrong address and they sent me a replacement free of charge. The process for my prescription food is so simple and I love that I can get an auto ship discount. Will keep using!

I started out liking Chewy a lot. Their turnaround from order to receipt of order is great. Product offering is great. However, they sent me two separate promotions- with unique Promo Codes. Neither one worked when I tried to place my order. I reached out to their chat and they indicated that it was a problem on my side and did not offer a solution. The first chat ended with no response at all. There are alternatives to Chewy and I plan to start using them immediately. They have missed out on thousands of dollars on revenue over the lifetime of my pet due to this inadequate customer service response in their chat.

Great food and toys for pets! Prices are a little steep though.

Chewy is normally a very good company with nice folks in customer service. They’re packing people? however must be a bunch of brain dead idiots. We spend about a thousand a month. The damage from poor packing is incredible.

Chewy is one of THE Best companies I have ever done business with! HIGHLY RECOMMEND!!!!!!! 🦮🐕‍🦺🐈🐈