Chewy.comReviews of chewy.com

I'm am very dissatisfied with Chewy.com. I was looking forward to having my dogs food and treats deliver bi weekly. Unfortunately the first order ships with the dog food bag open and food everywhere in the box. I called to complain and they promised they would put the box in the mail that day and I would receive it in two days. After a week I called to check the status of my now replacement order, and was told that it had not shipped, they would refund my money and ship it that day. She assured me I would receive it in two days. Again another week has passed now, I still have not received my now third attempt at getting dog food. So....I call once again, to be told the same thing "my order had not shipped "they apologized again, and would send it out as soon as possible. This is ridiculous. I have decided I no longer need the frustration of three weeks without my order, three different customer service calls, representatives say the same thing. I did get a refund for the bag of dog food, However not the shipping!! I then Have to make another request for my shipping cost! Not worth the trouble nor my time. I would not recommend Chewie.com

This company is AMAZING when it comes to customer service. They have humans answer the phone when you call, and they have always been pleasant. I had an issue with a vet not replying to Chewy to authorize a prescription and they were great at trying to get it 3 times until they did. I won't buy my pets treats, food, toys, or heartworm meds from any other place now.

The best pet supply store with phenomenal customer service representatives, they really care about you and your pet’s needs, On one of my most recent orders of dog food the bag was ripped. I called Chewy to let them know what had happened. The nice chewy customer service rep immediately replaced it for free and shipped it to my house within one day. In conversation with the representative I mentioned that I feed the feral cats in my neighborhood, to my surprise Chewy sent me 24 cans of cat food and a big bag dry food for the cats. I was not expecting this at all but it was indeed an awesome surprise! I thank Chewy for caring so much and my feral cats thank them too. Christine Douglas

Far and away the best e-retailer I have dealt with. I have been ordering once a month for about a year and my orders are always filled accurately and on time - sometimes earlier than on time. Return/Refund issues are dealt with immediately, no fuss, no muss. An organization that actually gives great customer service, putting to shame of today's overwhelmingly predominant Business School taught practice of just talk about it, but don't do it. Talk is cheaper, but Chewy does right by its customers.

They are great. I had to return a harness that didn’t fit my dog. They refunded the money and told me to donate the harness to a shelter. ❤️

I inadvertently ordered 2 dog beds instead of 1. called to get instructions on how to return the extra bed and was given an immediate refund for the bed and instructed to donate the extra bed to an animal shelter. AWESOME!!

Dear Jacob Goodstein & Chewy Team, Monday, November 11, 2019 If you’re looking for an online pet supply store with phenomenal customer service representatives who really care about you and your pet’s needs, and you also love a fantastic deal then look no further Chewy.com is it! On one of my most recent dogfood deliveries a bag was ripped open when a case of canned dogfood had caused the bag inside the box to tear. It was a huge mess to clean up so I called Chewy to let them know what had happened in the hope that future bags be shipped separately from cans. The nice chewy customer service rep immediately replaced it for free and shipped it to my house within one day. To thank them I sent them an email including 3 pics of my dogs Rocky ,Scooby, and Sammy. Shortly after this we ended up having to put my beloved Rocky (11 ½ yr old English Black Lab) down due to Mega Esophagus. I then shortly after this convo took place, and to my great astonishment received 3 beautiful professionally hand painted portraits on canvas of all 3 of my dogs in the mail. I was not expecting this at all but it was indeed an awesome surprise! On this same day my husband on the way home from work had stopped off at our Veterinarians hospital to pick up our dog Rocky’s ashes. I couldn’t help but feel like this was more than just coincidental timing. I called them again this time to thank them for the beautiful portraits of my 3 dogs, and to let them know that my Rocky had just passed away. A few days later totally unexpectedly I receive a beautiful bouquet of daisies and carnations in a gorgeous glass vase along with a very sweet handwritten condolence card attached from Jacob and his wonderful team of kind and compassionate customer service reps. My family and myself are so very touched by this amazing demonstration of compassion, empathy, kindness, and love. I can’t thank Jacob and his team of very caring people enough. We love chewy and for numerous reasons. We LOVE the great care that we receive, great deals, super - fast shipping, efficient options on auto ship frequency, and most of all the hundreds of very happy and energetic people that make up the company named Chewy.com. Jacob you are doing an absolute stellar job in delivering happiness, joy, love, care, and comfort in every act of kindness/support you genuinely and graciously offer to your customers and their pets! I thank you personally for getting it right! Please keep up the great work and know that you and your wonderful team are making a huge difference everywhere you sprinkle your “ magic happiness dust”! You really do care and your company exudes it! And I feel the world is a better place because of you Jacob and Chewy’s employees! I want to share with you something positive that resulted from the loss of my dog Rocky. This past Saturday my husband and myself adopted a very special dog named “Gigi”. She is a beautiful 4 yr old Black Lab mixed with German Shepherd. We met with the most incredibly loving, caring, and compassionate woman named Eileen and her precious daughter at a dog park in Philly. She couldn’t keep her dog anymore due to her Grandmother being allergic to Gigi and her having to move in with her ill Grandmother to take care of her. I did tell her thru email before meeting in person how loving, caring, giving, and compassionate of a person she is to move in with her Grandmother, to take care of her and help pay her bills so that she doesn’t lose her home. During this time one of Eileen’s friends agreed to take care of Gigi for her while she looked for a forever home. The world needs more amazing people like her and her friend in it and it’s absolutely a better place because of them! When I told her about the awesome compassion and generosity I had experienced from Chewy she was shocked as much as I was. She said she knew that Chewy was an amazing company but she didn’t realize to what magnitude it was indeed true. She also said that she too is a chewy customer. I sent her pics via texts on my phone of the flowers and the three paintings. She said well you deserve flowers for losing your Rocky. So when she said that, I got the idea that I would do the same for her on Saturday. I too would pay forward one of the “acts of kindness” I had received from Chewy. I presented her with a dozen pink long stemmed roses, and told her that she too deserves flowers because she is also experiencing and grieving a loss somewhat like me in having to let go of her awesome dog Gigi thru adoption, rather than in my dogs case which was thru death. Loss is loss and so is grief period! I gave her a big hug as tears were streaming down both of our faces and reassured her that Gigi would indeed have an amazing loving home with us .As we were walking away towards our car I could hear her daughter crying for her dog Gigi. My heart was breaking for both of them but I also knew in my heart that everything would be ok for everyone involved especially Gigi. I’m still in contact with Eileen sending her daily text and video updates on how Gigi is doing. She has told me how much she and her family appreciates the wonderful home I’ve given Gigi and all the nice updates. And btw Gigi is indeed doing fantastic! We all love her SO much! My two dogs Sammy and Scooby also love her and the introduction after bringing her home on Saturday went extremely well. On behalf of my family and 3 fur babies (Gigi, Sammy, and Scooby), we are all extremely grateful to Jacob/Chewy.com employees, Eileen and her family, and Eileen’s friend for their immense amounts of love, support, and compassion that have been gifted upon us. With Enormous Gratitude, Compassion, and Love…Sincerely, Michael, Holly, Anthony, Gigi, Sammy, & Scooby Sollecito

I bought a no-pull harness for my dog and then decided she really didn't pull and it seemed like overkill. So, with buyer's remorse, I asked chewy.com about returning it and they responded quickly with return instructions. Somehow, though, the harness got mixed in with my hat and glove box and got put away for the summer! Just pulled out the box and found the harness, tags still on. So 8 months after purchase, I wrote an email to chewy.com, with some embarrassment, asking if I might still return it. I got an email back in FIVE MINUTES letting me know that credit was applied! And then they told me that instead of mailing it back I should donate it to a shelter! They said it was a good opportunity to pay it forward and help pets in need. I always liked chewy.com, but now I LOVE THEM!