Matt D.
Will not be a repeat customer
This was my first order with your service. My dog was recently diagnosed with Diabetes, so he’s on a special diet now, and our vet recommended we purchase the food through Chewy. I ordered his food on Friday and never received any indication that my order was being processed. I checked with my vet and was told they’d approved the prescription request promptly. So I called customer service this morning and the woman I spoke to said she’d just pushed my order through. Why couldn’t this have been done sooner? The customer service rep said something about “it just depends on whose desk it lands on,” which seems like an odd response to me. It’s an important order. My pet’s health depends on his diet. And I’m just supposed to accept that it may or may not go through and that I’ll have to baby the process along at every step? I’ll be looking for another vendor.