Chewy.comReviews of chewy.com

And the award for unethical practice goes to Chewie.com. As I usually do, I ordered my monthly pets food and supplies. Unbeknownst to me-their new practice is to double charge you if your order is coming from two different locations. Instead of breaking the payments up of what’s coming from where they double charged me because my dogs toy (that was a whole three dollars) came from a different plant so I was charged the full $135 amount twice. They have had my money on hold for over four days so far. I called them on Saturday and was told my money would’ve been released 24 to 48 hours from the day it was shipped on Friday. Well I guess that’s not true either because I called again today and they said the weekends don’t count. I can only imagine if my shipment came from four different places instead of two. Chewy is the owner of Petsmart so they too will lose my business. If you’re going to double charge people you should let them know ahead of time and give them the choice to walk away or agree to it. You have no right taking money out of someone’s account that they didn’t authorize. And then these box stores wonder why they’re going out of business.

Customer service was beyond amazing! It was my first time buying from here and I got a few cat beds. After a few days and seeing my cats lack on interest in them I decided to return them. I wish I remembered the ladies name on the phone but she was so polite and quick to help. Best customer service experience I've ever had!

I have been ordering from Chewy for a couple of years now. My order in October was late and again this month my order is not arriving on time like the web site said it would. My cats now have to go two days without food because Chewy NEGLECTED to get me my order. I placed my order at 7am on Friday Nov 1, and it showed that I would have it by Saturday Nov 2. When I try to log into my chewy account I can't even do that. I had trouble with logging into my account last month so I changed my password and come this month it is refusing to allow me to log into it. I am very UNSATISFIED!!!!!

Love Chewy! Fast and accurate!

Great company, not any cheaper than amazon or PetCo, but fabulous customer service and a wide array of products that aren't available at other major retailers.

I can't even explain how amazing chewy has been to me and my puppy. They really care about your furry/scaly friends and do EVERYTHING possible to satisfy their customers. From checking in with you, to ensuring that your order arrives in a timely/satisfactory manner, to HAND PAINTING PORTRAITS of your pup and sending them as a surprise!! They truly go above and beyond and care so much!

I know this might seem like a silly thing to complain about...but if Chewy is going to send out post cards to new clients from the Florida location, by someone named Christina, I would suggest you not put "xoxo" above your name when the card is going to a man. You don't know if they are married....I think maybe a dog paw or something would be more professional.

I purchased some clothes for my dog on chewy.com and they charged me for the full order. But since the order shipped in partial shipments they turned around and charged me for each partial shipment totaling the amount of the order.. mind you they took it upon themselves to go back into my account and make unauthorized charges without my consent or notifying me. When I called them about the discrepancy they informed me,very rudely, that I would have to "contact my bank and then call them back and get a supervisor on the phone and that's the only way they would even begin to credit me back the charges." When they admitted that they saw the additional charges. I would say that's a lot of inconvenience for something that was a error on their part. It's a lot of hold time with the bank and with them. It's a terrible business practice and for that I will never order anything else from them. So basically unless you want to have your account double charged and experience a terrible time getting it corrected I would not do any online purchases with them.